Systems Engineer / VTC Operator Tier III

Overview

SYSTEMS ENGINEER / VTC OPERATOR TIER III (MIELS):

Bowhead is seeking Systems Engineer / VTC Operator to support a customer in Honolulu, HI. Support for the contract will consist of program management; logistics; asset management; engineering; customer service; research and development of new capabilities; test and evaluation; manpower, training, and personnel; new equipment fielding and training; financial management; information assurance; cybersecurity; and 24X7 enterprise services operations and sustainment.

Responsibilities

Installation, configuration, operation, maintenance and create / update system package artifacts for Tactical AV located in Hawaii.

Voice over IP (VoIP) systems

Video conferencing systems

Unified Communications as a Service (UCaaS) solutions

Session Initiation Protocol (SIP) trunking

Voice and video network architecture

Quality of Service (QoS) and Quality of Experience (QoE) management

Security and compliance for unified communications systems Qualifications

Bachelor's degree, or 10+ years' of practical experience in voice and video management

Five (5+) years' experience in unified communications, with a focus on voice and video systems.

Strong knowledge of VoIP protocols, including SIP, H.323, and MGCP.

Experience with video conferencing systems, including Cisco TelePresence and Ploycom RealPresence.

Familiarity with unified communications platforms, including Cisco Unified Communications Manager and Microsoft Skype for Business.

Strong understanding of network architecture and protocols, including TCP/IP, DNS, and DHCP.

Experience with QoS and QoE management tools, including Cisco QoS and NetIQ.

Strong troubleshooting and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work in a fast-paced, dynamic environment.

CCNP Voice or CCIE Voice certification.

CCNP Collaboration or CCIE Collaboration certification.

Microsoft Certified Solutions Expert (MCSE) in Skype for Business.

Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) in Routing and Switching.

Preferred: 7+ years' experience in Video Audio engineering environment management.

Preferred: DoD 8570 / 8140 compliance or information assurance certification commensurate with technical objectives and services required.

Preferred: Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified.

Preferred: Cloud certified. Physical Demands:

Must be able to lift 25 pounds

Must be able to stand and walk for prolonged amounts of time

Must be able to twist, bend, and squat periodically

SECURITY CLEARANCE REQUIRED: Must currently hold a security clearance at the Top Secret/SCI level with Counter Intelligence Polygraph. US Citizenship is a requirement for Top Secret clearance at this location.

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