Room Attendant

Viceroy Hotels

Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

Location

Viceroy Santa Monica, CA

Overview

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

Responsibilities

Thoroughly clean guestrooms according to standards.

Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.

Remove all trash and dirty linen from guestrooms and hallways.

Keep all hallways, public areas and closets clean, neat and vacuumed

Restock housekeeping cleaning cart for next day's use.

Replenish chemical bottles.

Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.

Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.

Handle items for "Lost and Found" according to the standards.

Ensure overall guest satisfaction.

Communicate areas of concern to appropriate departments, i.e., Engineering, Front Office, etc

Report any safety hazards to appropriate department heads

Other duties as assigned

Strong attention to detail

Verify rooms are vacant and initiate maintenance requests

Welcome, Greet, Interact and Assist guests

Display a friendly, courteous and professional demeanor in all interactions with guests, patrons and other employees

Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests

Maintain a high standard of cleanliness in the Hotel, including guest rooms

Skills/Knowledge Required:

Possess a positive attitude

Must be service oriented

Must be a team player Qualifications

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift.

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks

Must be able to push and pull carts and supplies weighing up to 50 lbs. on a regular and continuing basis and lift/carry up to 30 lbs.

Qualification Standards:

Education: High school or equivalent education preferred.

Experience: 1 to 2 years previous experience in a similar position in a luxury hotel preferred

Licenses or Certificates: none

Grooming: All colleagues must maintain a neat, and well-groomed appearance (specific standards will be provided)

The expected pay is $31.17

This posting in no way states or implies that these are the only duties to be performed by the colleague occupying this position. Colleagues will be required to perform any other job-related duties assigned by their supervisor.

Viceroy Hotel Group is a leading hotel company that combines desirable location, unique design, destination dining and personalized service that touches the heart and soul of our guests. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

Viceroy will consider qualified applicants, including those with criminal histories, in a manner consistent with local "Fair Chance" ordinances.

EOE/AA