Order Adminstrator

Job Description

Sangoma, a trusted leader in business communications solutions, is actively seeking an Order Administrator to join our operations team. With over 40 years of experience, we pride ourselves on providing reliable and innovative UCaaS offerings that help organizations enhance their communication efficiency. As an Order Administrator, you will play a critical role in managing order processing, ensuring that our customers receive their products in a timely and accurate manner. If you are detail-oriented and have a passion for logistics and operations, we would love for you to contribute to our mission of delivering exceptional service.

Your Role:

Process customer orders accurately and efficiently, ensuring all details are correct in our order management system.

Collaborate with sales, inventory, and shipping teams to confirm product availability and delivery timelines.

Monitor order status, handle any discrepancies, and communicate with customers regarding their order progress.

Maintain accurate records of order transactions and update relevant databases.

Generate and analyze reports related to order processing and inventory management.

Participate in continuous improvement initiatives to enhance order management processes.

Follow company policies and procedures to ensure compliance in all order-related activities.

Requirements

High school diploma or equivalent; additional education in business or logistics is a plus.

1-2 years of experience in order administration, fulfillment, or a related field.

Strong attention to detail with effective organizational skills.

Proficiency in Microsoft Office Suite and experience with order management systems.

Excellent communication skills to collaborate with team members and customers.

Ability to work under pressure and manage multiple priorities effectively.

Problem-solving skills and a proactive approach to addressing order issues.

What We Offer:

Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period

Matching 401K program - 100% match on 4%.

Employee Stock Purchase Plan after one year of service.

Flexible Time Off & Company Holidays

Entrepreneurial work environment partnered with high growth career opportunities

Are you ready to make a direct impact on the company and be rewarded for your performance? Are you ready to take on a new challenge?

Must be authorized to work in the United States on a full-time basis for any employer. No agencies or third-party resumes, please.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

Full-time