Implementation Consultant

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication. Our award-winning communications channels - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.

We're headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us.

We are looking for an Advanced Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant, or other similar role, before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers' eyes and make sure they can move their content and comms processes into Staffbase.

Important: This is a hybrid role. Core in-office days in our NYC (Tribeca) office are Tuesdays-Thursdays, and it is expected that folks will be in the office a minimum of 2 day/s per week during core days.

What you'll be doing

Lead new Staffbase customer implementations including managing the project plan and project resources - for both onboarding and growth phases

Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs

Clearly communicate implementation status, issues, risks, and effort

Build and sustain in-depth product knowledge regarding our core products

Understand customer use cases and requirements and in turn, apply Staffbase best practices for enterprises to those customer implementations

Apply vertical industry and functional best practices as applicable to each customer - for more advanced and bespoke packages, there will be other experts delivering functional knowledge and training

Establish and oversee the customer's initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout

Troubleshoot and triage customer issues during implementation

Work with Sales to scope, estimate, and write Statements of Work for new projects

Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client's core architecture as well as identifying future growth and expansion opportunities with existing customers

Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers What you need to be successful

Familiarity with implementing Software-as-a-Service solutions

Several years of experience working on enterprise-scale deployments

Strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise

Project management experience

Self-motivated team player ready to embrace a fast-paced, high-growth environment

1/3/5+ years of consulting experience

Minimal 1/3/5+ years of client-facing experience

Passion for cloud technologies

Nice to have: comms background What you'll get

Competitive Compensation - we offer attractive salary packages including a Long Term Incentive Program

Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608

Growth Budget - all employees get a yearly budget for external training of $1100

Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August to enjoy a summer break (Recharge Fridays)

Wellbeing - Monthly Wellbeing Allowance ($40 USD), from fitness to mental health, hobbies to relaxation

Support - we're offering a 401(k) plan with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave

Team Building - Regular team and office events including the yearly Staffbase Camp

Volunteer Day - you'll get one day off per year for supporting a social project

Employee Referral Program - one of your friends is a fit for one of our full-time openings? Refer them and get a referral bonus paid

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in Minnesota. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $97,050 - $114,177 base salary per year. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).