Customer Services Consultant - Southern Cross Pet Insurance

About us

We're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.

With almost a million members in our care, we are New Zealand's leading health insurer.

We have an unstoppable focus, delivering outstanding experiences to our members in their time of need. This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.

About the role

We pride ourselves on giving our customers and their pets the best experience possible so you will need to be driven, have proven high performance, thrive in an agile environment and be passionate about growing within your role. You will have a professional and proactive nature, coupled with strong attention to detail that enables you to make decisions.

You'll be managing an inbound queue and assisting our customers with calls and email queries about their pet insurance.

You will do this by:

Assisting customers with various queries by answering inbound phone calls

Making outbound calls to our customers

Replying to online enquires (emails) from our customers

Assisting customers with all aspects of our Southern Cross Pet Insurance website

Ensuring all forms of contact information for our customers are correct and updated as necessary

Having a real passion for the care of our customers and their pets

About you:

Must have Customer Service experience

Outstanding communication skills and interpersonal skills – verbal and written

Demonstrate a mindset of agility along with flexible and adaptive working

An eye for detail, with the focus to double check work to ensure accuracy

Demonstrate strong customer service skills and the ability to communicate effectively

Ability to maintain confidentiality in all dealings

Develop effective relationships across an organisation with all levels of employees

Shows initiative and takes responsibility for own actions

Is a team player with the ability to work cohesively with individuals and departments

Seeks opportunities to improve work procedures and processes

Most of all a lover of all pets big or small

Ngākau nui. Āhurutanga. Tikanga.

Join a proud diverse team, that's always there, always real, always true. If you thrive in a caring, honest and open culture, we think you’ll love working with us.

We know that it is our team’s culture and wellbeing that will drive us forward. That’s why we prioritise not only professional development opportunities but opportunities to thrive personally, too. We offer exceptional work/life balance and our employees are encouraged to – and rewarded for – living well.

Southern Cross employee benefits include:

Five days of wellbeing leave per year

Health insurance for you and your immediate whānau

Life insurance cover and discounts on pet and travel insurance

Extra parental leave benefits and financial wellbeing support

Leading workplace wellbeing programme.

That’s not all. Need more time to study, volunteer or support your whānau? You’ll have the opportunity to purchase flexi leave. Each year, you will also get to take part in a volunteer day, to contribute to a cause or community with your team.

Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish.

If you share our commitment and passion, then apply now!

R2913