Advisor Support Associate

JOB STATEMENT:

Reporting to the Director, Advisor Relations and working in a fast-paced MFDA/IIROC regulatory environment, the Advisor Support Associate will be responsible for delivering exceptional “client-centric” service while building and maintaining relationships with both our internal and external partners. In this role, you will be assisting on a variety of partner issues such as account inquiries, transaction inquiries, and technological assistance, via phone and email support. You will resolve their issues in a professional manner, escalating when necessary and as the first point of contact you will act as the subject matter expert on Worldsource products and services.

RESPONSIBILITIES:

Providing exemplary and professional service to our clients, partners, and advisors;

Tracking, analyzing, researching and responding to client inquiries in a proactive manner while ensuring service level agreements are met;

Understanding client and advisor needsbased on theirunique service and investment requests;

Acting as a gatekeeper and applying industry rules and regulations during each client and advisor interaction;

Providing support to other business units within the organization as required.

QUALIFICATIONS:

Post-secondary degree or equivalent experience

Canadian Securities Course (CSC) and Conduct Practices Handbook (CPH), an asset

Investment or Client Services related experience, an asset

Familiarity with the Dataphile and/or FCC uniFide and Croesus systems, an asset

Full flexibility to work a variety of shifts ranging from 8:00 a.m. - 8:00 p.m. EDT, Monday to Friday, with the occasional Saturday.

Bilingual (French), an asset

Detail-oriented & well organized

Effective Communicator

Friendly & Empathetic with a positive attitude

Calm under pressure

Efficient and have the ability to multi-task

Dependable and responsible

Have a desire for continued learning

COMPENSATION:

Commensurate with experience

If you are interested in applying for this position, please forward a cover letter and resume in confidence to .

Worldsource is committed to accessibility in employment and to ensuring equal access to employment opportunities for candidates, including persons with disabilities. In compliance with AODA, Worldsource will endeavour to provide reasonable accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to disability during the recruitment process, please notify the hiring manager upon scheduling your interview.

We thank all applicants for their interest but only those selected for an interview will be contacted.