Warranty Administrator

Since 1965, Stoneridge has designed and manufactured advanced, award-winning technologies including driveline and transmission actuation systems, vision systems, emissions control systems, safety systems, and security and monitoring systems for vehicle OEMs in the commercial vehicle, automotive, off-highway and agricultural vehicle markets. We’re focused on the areas of greatest market need – both today and tomorrow. Our core products and technologies are aligned with industry megatrends including safety and security, vehicle intelligence, fuel efficiency and emissions. Join the Stoneridge Team as we continue to build upon our strong history and reputation for quality products to deliver innovative products and systems that address a need, exceed our customers’ expectations, and motivate our team.

JOB SUMMARY:

The Warranty Admin is responsible for maintaining and supporting the warranty system in a timely, well documented and organized manner including but not limited to part return trackers; internal and external reporting; and warranty claim and cost recoveries. They will be a "power user" on the Customer Portals for warranty. They must comply with quality system and documentation requirements. They will escalate issues as needed. All while working as part of cross functional teams often including customers.

PRINCIPAL ACCOUNTABILITIES:

With a focus on continuous improvement and a reduction in warranty costs while meeting timing requirements:

Develop and maintain a warranty part return log including the receipt and "status" through closure of analysis in tools like Hubspot or Intellaquest;

Handle shipments of warranty parts from customers to Stoneridge plant and distribution internally;

First level testing of warranty returns as needed – production EOL testing and documentation of the results;

Power User of Customer Portals to monitor due dates; input responses; and pull reports;

Review customer warranty cost recoveries for validity and report results to meet customer deadlines;

Respond to customer emails and assist other SRE plants as needed;

Collect, analyze, interpret and share warranty information appropriately;

Monitor customer related warranty data for out-of-control warranty; report and react accordingly.

EDUCATION:

Minimum vocational education, preferably Engineering related field.

EXPERIENCE:

1 to 2 years of experience in a similar role working with quality or logistics.

KNOWLEDGE:

Excellent English verbal and written communication skills;

Estonian and/or Russian language is preferred;

IT/Computer “proficient” to navigate varied complex customer systems;

Warranty and quality knowledge.

SOFT COMPETENCES

Self-motivated and results oriented;

Strong organizational skills;

Good communication skills;

Excellent teamwork with the ability to work globally.

HARD COMPETENCES

Microsoft Excel or other expertise required for data handling, graphs, analysis, and presentations with the ability to draw conclusions from the analysis.

Working at Stoneridge offers you:

A global atmosphere with colleagues all over the globe;

Possibilities to grow and develop in a fast-growing, ever-changing environment;

Confido health insurance;

Competitive salary and motivation package;

Friendly team and fun events.

About the employment:

Type of employment: Permanent position

Scope: Full-time employment

Salary: Monthly salary

Location: Tallinn

Join our team today!

JR101383