Environmental Customer Service and Administration

At Shamrock, our Customer Service Reps/Administrative Assistants are top-notch communicators, providing industrial environmental and waste customers with helpful support and timely solutions. Working in a fast-paced environment, primarily via phone and email support, CSRs are confident, organized and efficient problem-solvers.

This position will start as a 90 day opportunity

Hourly pay for experienced qualified candidates, $23/hr+

Responsibilities

Determine each customer’s unique service and waste management needs, including:

Evaluating material disposal and recycling options

Supporting generator material and waste characterization

Advocating Shamrock service offerings

Determining equipment and personnel required to perform those services.

Setting pricing using company standards and estimating spreadsheets

Assisting operations and estimating personnel with vendor/subcontractor sourcing needs

Developing a written presentation that meets company contracting standards, communicates the scope clearly and professionally, and demonstrates Shamrock’s capacity to perform the work.

Obtain internal approvals and customer contract authorizations.

Work with Shamrock dispatchers

Create manifests and shipping documents.

Receive and evaluate post-project paperwork.

Gather information for accurate invoicing

Perform other duties as assigned. Duties may be clerical or administrative and may involve additional customer interaction, documentation, contracting, operations, analytics and marketing. This job is primarily office work, with heavy computer and telephone use required.

Qualifications

MUST HAVE Previous experience in the industrial environmental or hazardous waste services industry. Working knowledge of RCRA, TSCA, CWA and other waste regulations as well as shipping regulations

Close customer contact and problem-solving skills

Highly organized and motivated to build profitable and sustainable business

Excellent communication and business math skills

4-year degree in a related field or equivalent related work experience

Advanced computer skills required: Microsoft Office Suite, Microsoft Outlook. Prefer some familiarity with CRM software and other databases

Familiarity with basic accounting concepts

Regular Full-Time