Front Desk Agent

ENTERPRISE: WE-KO-PA CASINO RESORT

JOB TITLE: FRONT DESK AGENT

DEPARTMENT NAME: GUEST SERVICES

REPORTS TO: Front Desk Supervisor

SALARY: DOE

POSITION STATUS: Regular Full-Time, FLSA EXEMPT

HOURS PER WEEK: 40

POSITION DESCRIPTION:

As a Front Desk Agent at our Four Diamond Resort & Casino, you are the first point of contact for guests and set the tone for their overall experience. You will greet guests warmly, handle check-in and check-out procedures, answer inquiries, manage reservations, and accommodate special requests to ensure an unforgettable stay. Your goal is to create a welcoming atmosphere, uphold the standards of a Four Diamond establishment, and leave every guest with a positive impression.

ESSENTIAL DUTIES:

This list of tasks is ILLUSTRATIVE ONLY and does not comprehensively list all functions and tasks performed by positions in this class.

Provides exceptional guest service to both external and internal guests by maintaining and exhibiting the We-Ko-Pa Way: Smile and Greet, Name and Meet, Thank you and Goodbye.

To create 100% guest satisfaction by providing efficient and effective front desk service.

Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.

Greets guests and processes hotel registration.

Keeps current on hotel accommodations, services, and area attractions.

Responds to customer inquiries for information.

Arranges for services requested by the guest by working with other departments as appropriate.

Stay current with developments in the hotel by reviewing and updating the communication log.

Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes.

Offers guests updated rooms and promotes hotel amenities, food & beverage outlets, and services.

Makes reservations in accordance with the hotel's yield management practices.

Processes customer credit at check-in in accordance with hotel policy

Identifies and records special billing instructions and notifies the Accounting.

Obtains appropriate approvals and signatures.

Must be able to read, write, and speak English.

Follows hotel policy on cash banks.

Performs other duties as required.

EDUCATION AND/OR EXPERIENCE:

A minimum of one (1) year of experience at the front desk of a similar-sized Resort/Hotel is required.

Or similar customer service or guest service experience in a high-service environment

Strong guest service experience

Strong Computer Skills

Agyliss / Opera knowledge is preferred.

INDIAN PREFERENCE:

Preference will be given to qualified applicants who are members of federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) w

INDIAN PREFERENCE:

Preference will be given to qualified applicants from federally recognized Indian tribes. To be considered for Indian Preference, you must submit your Certificate of Indian Blood (CIB) with your application.