Front Desk Agent
Description:
Full job description
FLEXIBILITY IS A MUST FOR THIS POSITION.
Our hotel is open 24 hours a day. 7 days a week.
• Do you have the flexibility to work any shift at any given time?
• Are you someone who is a fast learner, has a positive attitude, can handle multi-tasking, can and provide exceptional customer service to our guests.
If so, then we are seeking you as a candidate for Front Office Agent.
Shift availability: (slot with flex to cover)
• Day Shift (7am-3pm)
• Night Shift (3-11pm)
You will be expected to work in a team environment, but also alone at times.
During some shifts, you may be the 'manager on duty' as a manager is not always present.
Hotel Front Desk experience preferred.
Weekends, and Holiday availability is a MUST when scheduled--we are open 365 days a year and 24hrs a day.
Duties and Responsibilities (including but not limited to):
-Greeting each and every guest as they enter and exit the building
-Checking guests in and out of the hotel
-Answering phones and transferring calls to the appropriate hotel department when necessary
-Booking/modifying reservations for guests
-Answer various questions from guest in a pleasant manner
-Respond effectively to guest complaints and provide excellent customer service to hotel guests
-Complete in full a daily front desk checklist
-Run various reports on the Front Desk System for management
-Deliver items to guest rooms
-Lift and organize packages for guests and also hotel inventory orders
-Perform duties in other areas of the hotel (housekeeping, maintenance, kitchen, etc...) when requested.
-Refill coffee canisters
-Maintaining cash drawer contents and making change for guests
-Completing all required duties in a prompt manner as assigned by management
-Other duties as assigned by management
Requirements, MUST:
-have reliable transportation to/from the hotel
-arrive on time for scheduled shift to relieve previous shift
-be able to understand and carry out instructions (bi-lingual a plus)
-be able to bend, stand, and walk during the full shift
-be able to lift 20 pounds
-be able to maintain a professional manner in stressful situations
-be able to communicate on the phone and in person and answer questions from guests in a prompt manner
-be able to use math skills to calculate appropriate change to guests
-answer phone calls for management when off property
-have experience in customer service and preferably hotel experience
-possess a positive and upbeat personality and maintain a courteous attitude with co-workers and guests
-adhere to requirements on appropriate work attire
Full-time Schedule:
• 8 hour shift
• Day, Evening, Holiday, Weekends
Experience:
• front desk - 1 year (Preferred)
Education:
• High school or equivalent (Preferred)
Work Location:
• One location - Berwyn, Pa.
Communication method(s) used:
• Phone
• In person
This Company Culture:
• Detail-oriented -- quality and precision-focused
• Team-oriented -- cooperative and collaborative
• People-oriented -- supportive and fairness-focused
Work Remotely:
• No
Benefits:
• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
Work setting:
• In-person
Experience:
• FOSSE (Preferred)
• Hotel Front Office: 1 year (Required)
Ability to Commute:
• Berwyn, Pa (Required)
Work Location:
In person
7:00am -11:00pm