Front Desk Agent

Job Details Job Location: 7 Cedars Hotel - Sequim, WA Position Type: Full-Time/Part-Time Salary Range: $17.23 - $21.01 Hourly Job Shift: Varied JOB SUMMARY * Native American hiring preference for qualified candidates.

ESSENTIAL FUNCTIONS * Make room reservations for guests (over the phone, in person, etc.) * Greet and check guests in and out of the hotel.

* Prepare for guest(s) arrival and ensure all paperwork is in good order.

* Coordinate and communicate with all departments to meet guests' needs.

* Coordinate with Totem Rewards to ensure all guests are encouraged to participate in loyalty program.

* Assist with housekeeping and laundry duties as needed.

* Promote 7 Cedars Casino, Longhouse Market & Deli, Cedars at Dungeness, and other Resort/Jamestown S'Klallam Tribe properties to hotel guests.

* Assist guests with booking tours and excursions with business partners.

* Master Agilysys -Visual One and interface with Revenue Management (Luxe) for maximum utilization.

* Understand and maintain reputation management.

* Resolve guest conflicts and concerns while maintaining superior customer service.

* Follow all policies and regulations.

* Core competencies in current ADA and other regulatory expectations.

* Uphold and lead others in following 7 Cedars Resort's mission and values.

* Perform miscellaneous duties as assigned.

QUALIFICATIONS * 1-3 years in Hospitality field preferred.

* Casino knowledge preferred.

* Excellent verbal and written communication skills and ability to work collaboratively with hotel teams and guests.

* Ability to promote positive relationships with guests, clients, vendors and Resort teams.

* Strong organization, prioritization, and multi-tasking skills.

* Highly analytical thinking with demonstrated talent for identifying, scrutinizing, improving, and streamlining work processes.

* Strong knowledge of hospitality software.

* Must be flexible with hours and days worked; mornings, nights, weekdays, weekends and Holidays.

Why work for 7 Cedars?

Located on the scenic Olympic Peninsula, resort properties include 7 Cedars Casino + Hotel, Cedars at Dungeness Golf Course, and the Longhouse Market & Deli.

Our goal is to achieve success by delivering a fun, friendly, and personable experience, The 7 Cedars Resort Experience, to everyone!

We strive to provide a competitive and comprehensive benefits package for our employees.

Full-time employees are eligible for health insurance (medical/dental/vision), paid vacation and sick time, 6 paid holidays plus 1 floating holiday, employer paid life insurance, wellness reimbursement programs, a shared leave program, and more!

All 7 Cedars employees enjoy free access to our employee assistance program, resort and local discounts including 50 cents/gallon off on fuel, 50% employee meals while on the clock and 20% otherwise, free golf, and the list goes on and on!

All employees also have the option to join our 401K plan with no waiting period and a 4% company match, enroll in supplemental insurance, and have free access to a Merrill Lynch financial advisor.