Client Support Associate

Chesapeake Bank-

Chesapeake Payment Systems (“CPS”), a division of Chesapeake Bank, is a specialty line of business focused on merchant acquiring for clients locally and nationally. Merchant acquiring refers to the process through which businesses accept and process card payments, such as credit or debit card transactions, from their customers. CPS is seeking a dynamic and organized individual to join our team as a Client Support Associate. This role will be part of the sales and client services team that supports mid to large, payment processing partners throughout the United States. The ideal candidate for this role will play a key part in supporting sales operations, facilitating smooth client onboarding processes, and managing administrative tasks that help drive business success. Your ability to handle multiple responsibilities with efficiency, professionalism, and attention to detail will be highly valued. This role will be onsite with the team in our offices in Norge, Virginia, just outside of Williamsburg and approximately 40 minutes from Richmond.

Assist the sales team in managing client accounts and ensuring timely responses to client inquiries.

Coordinate and schedule meetings between the sales team and multiple parties.

Provide administrative support to the CPS sales and service team.

Coordinate and follow up on due diligence documentation for prospects

Assist in onboarding new clients, ensuring a seamless onboarding process

Manage requests and track progress of requests for partners

Complete research on new partners and communicate findings to management

Set up system access for external parties and monitor communications

Assist in planning and coordination for partner visits, including communication, setup, and event logistics

Organize travel arrangements for client visits and company events

Assist with data collection from partners as needed

Understand your role as defined by the three lines of defense to maintain a compliance culture that includes risk management processes

All other duties assigned

Excellent organizational and time management skills

Strong communication abilities, both verbal and written

Proficiency in MS Office Suite

Ability to multitask and prioritize effectively in a fast-paced environment

A proactive mindset with a focus on continuous improvement

Work experience in administrative support, with sales team support experience preferred.

Merchant Acquiring or Financial Services experience preferred

Motivated, goal oriented and persistent