Customer Service Representative

Summary The Customer Service Representative acts as the primary contact for order fulfillment and account management activities, ensuring customers have a positive experience with every interaction.

This role involves multitasking and the need to work cross-functionally with internal and external business partners.

Requires a high level of engagement and performance that pushes the business forward Responsibilities: * Manage customer orders (open order report, order confirmation, queries, and delivery investigations), escalations, inquiries & disputes.

* Resolve complex customer questions, complaints, and requests (order tracking, availability checks, late delivery notifications, back-order notifications, and resolve problems related to shipment of products, returns, credits and new orders.

* Effectively utilize and manage customer portals and leverage it to improve communication, collaboration and efficiency.

* Build loyal relationships with customers by understanding and supporting their needs, follow through with your commitments, and provide high quality customer service.

* Assist consumers and address queries related to product questions and usage.

* Accounts receivable reconciliation and challenge unjust deductions.

* Proactively multi-tasks and assists with the Sales team to ensure timely delivery.

* Serve as the liaison for assigned accounts with stakeholders.

* Close cooperation with the Sales team and Warehouse Operations to ensure smooth delivery of products to the customers.

* Actively participate in weekly meetings, projects, and initiatives.

* All other duties may be assigned as necessary.

Qualifications & Requirements: * At least 3+ years of Customer Service and order management experience.

* Experience with supply chain/logistics, and inventory levels.

* Competency in Microsoft Office Suite applications, especially Excel.

* Ability to multi-task, organize, and prioritize work.

* Experience with ERP systems.

* Ability to interface cooperatively with the customer service team and all related departments.

* Ability to remain calm under pressure and work in stressful situations to promote good customer relations both within and outside the company The pay range for this role considers a wide range of factors including but not limited to: skill sets, experience and training, licensure and certifications, geographical location, and other organizational needs.

The estimated pay range for this role is $21.22 Min to $31.82 Max per hour.

Additionally, you will be eligible to participate in a bonus program associated with this specific role.