Clinic - Call Center Rep - MHIN-MG Internal Medicine

The Call Center Representative position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors by offering customer service, communications, and appropriate distribution of phone calls and messages. The Call Center Representative may also perform a variety of other duties including but not limited to collecting and updating demographics and insurance information, verification of health plan eligibility, taking complete and accurate messages, and scheduling mutually acceptable appointment times utilizing an electronic practice management system. The Call Center Representative may also be asked to perform other clerical duties as needed and requested to support daily clinic operation goals, benchmarks, and quality patient care initiatives per departmental guidelines.

Accurately enters information and completes the registration process

Is careful in the selection/creation of existing MRN numbers to not create duplicates

Records pertinent data on department specific sign in logs with accuracy.

Collects monies and issues receipts for payment with 100% accuracy

Makes collection attempt when patient has financial liability

Demonstrates excellent customer services skills

Properly and courteously answers inquiries by telephone

Responds to inquiries in an informative way while adhering to hospital policy

Verifies insurance eligibility on every patients

Documents within every patients account; eligibility verification, collection efforts and all other pertinent information.

Performs all other duties as assigned or required.

Six (6) month's experience in an outpatient setting as a Call Center Representative or Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a phone receptionist, health information associate or equivalent.

High School diploma or equivalent.

Excellent interpersonal, organizational and customer service skills are essential.

Keyboarding skills and the ability to utilize computer equipment and software are required as is experience with other types of standard office equipment.

Familiarity with an electronic practice management system is preferred.

Experience with multi-line phones/ACD phones preferred.

Medical terminology preferred.

AHA CPR certification preferred.