Client Experience Associate

Job Summary/Objective Performs the mailroom function; verifies accuracy of work.

Essential Functions and Responsibilities: * Help customers throughout day with questions by demonstrating excellent customer service * Be familiar with all site building operation * Operate X-ray machine * Quality check all mail throughout day * Accurately sort USPS/interoffice and accountable mail * Accurately deliver mail to customers * Accurately sort mail throughout day * Open, prep and sort PO Box mail * Document checks, USPS, PO Box mail and other logs as required * Receive and verify incoming accountable mail * Process and track all incoming/outgoing accountable mail electronic and manual * Process incoming/outgoing pouch mail daily * Deliver and obtain signatures for all incoming accountable mail * Run end of the day UPS/DHL/USPS reports * Obtain signatures for all outside delivery services for incoming accountable mail * Obtain signatures from couriers for all outgoing mail and maintain manual log for UPS and DHL * Process outgoing mail accordingly * Conduct mail runs throughout day in a timely manner * Count and log all mail volumes throughout day and update site metric * Maintain metering machine as required * Deliver and stock copy paper at designated areas * Clean, organize and stock mail stop areas * Look up and research improperly addressed mail * Log all non-conformances throughout day * Conduct and participate in daily huddles * Maintain a clean and organized work area.

* Participate in training and cross training of tasks * Consistently adhere to business procedure guidelines * Demonstrate follow up and follow through skills * Follow the Exela Business Practice Guidelines * Demonstrate initiative and dedication to the job * Personal Development * Participate in daily huddles with team * Professional conduct and dress * Adhere to safety regulations and requirements Qualifications Required: * H.S.

diploma or equivalent * Ability to read, write and speak English * Required to work at computer for long periods * Required to stand, walk, simple grasp, reach with hand and arms.

* Required to regularly sit, talk or hear * Required to possess close vision and ability to focus * Conditions may include office environment, computer room, production floor, warehouse and shipping/receiving.

Occasional exposure to dust, dirt, toner, ink and other environmental factors is possible.

* Repetitive motion is required; may require twisting/bending/climbing * May lift up to 25 lbs.

frequently Preferred: * Previous experience with data entry desirable * Repetitive motion is required: may require twisting/bending/climbing "The pay for this position is $16.50 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."