Sr Customer Support/Account Representative

Job Summary

We are looking for a dedicated Sr. Customer Support/Account Representative to join our dynamic team. This role focuses on handling incoming calls related to service inquiries on Client accounts, providing timely and accurate assistance. The ideal candidate will possess strong communication skills, a commitment to delivering exceptional service, and the ability to thrive in a fast-paced, team-oriented environment.

Key Responsibilities

Respond to incoming phone calls with professionalism and a high level of accuracy.

Assist clients with inquiries related to:

Client Cash Management products and services

Client Online platform and Mobile app

General account or financial-related issues

Meet and exceed key department performance metrics consistently.

Deliver World-Class Service by understanding client needs and providing effective solutions.

Adapt quickly to changing priorities in a busy financial service center environment.

Contribute positively to a collaborative and team-focused workplace.

Required Qualifications

Ability to work effectively in a fast-paced, team-oriented environment.

Strong multitasking skills and adaptability to frequent change.

Excellent verbal communication and problem-solving abilities.

High degree of professionalism and career-driven mindset.

Preferred Qualifications

College degree or relevant coursework in business, finance, or related fields.

Previous contact center experience is highly desirable.

Certifications

No specific certifications required.

Education: Bachelors Degree