Regional Manager Quality Review for ID/DD

Regional Manager – Quality Review for ID/DD Georgia remote @Orchard LLC is supporting a not-for-profit corporation that partners with public and private sectors to create high-quality, safe, and efficient delivery of health care and human services programs.

Our client has multiple lines of business including population health, utilization review, managed care organization quality review, and quality assurance for programs serving individuals with developmental disabilities.

Our client is also a national leader in fighting fraud, waste, and abuse for large organizations across the country.

In addition, our client operates a foundation providing grant opportunities to those with programs for under-served communities.

For this opportunity, we are seeking a dedicated and strategic Regional Manager to join our Client’s Quality Team supporting review services for programs and care supporting individuals with intellectual and/or developmental disabilities (ID/DD). This position will be responsible for coaching at least four assessors and overseeing specific deliverables as assigned, ensuring quality and performance.

This role requires a dynamic leader who can effectively manage multiple tasks and lead a team to success.

Your primary duties will include developing and implementing technical assistance to our customers, fostering client relationships, and managing deliverables.

You will also be expected to support training deliverables and other review activities based on the needs of the Georgia contract.

The Regional Manager will report directly to the Georgia Director and will play a key role in shaping the future of the company in Georgia.

This management-level position is GA Home Based and involves up to 50% travel.

The job duration is regular/at-will, reflecting the ongoing commitment we seek from our leadership team.

The ideal candidate will be a self-starter with a proven track record of success in management and the ability to adapt to the evolving needs of the business.

Essential Duties and Responsibilities include some or all of the following.

Other duties may be assigned.

Reviews project proposal or plan to determine period, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

Develops and maintains relationships, and is the primary contact for stakeholder concerns.

Assists in the development/design solution for improvement of internal processes and staff development.

Provides updates and oral presentations for a variety of stakeholders.

Prepares project reports for management, client, or others.

Ensures the products meet quality standards.

Develops and utilizes management tools to monitor contract performance, deliverables, and quality of work.

Ensures all deliverables are completed in a timely and efficient manner and as deemed acceptable by the customer.

Assists and supports the development and implementation of internal and external training to stakeholders.

Confers with project personnel to provide technical advice and to resolve problems.

Provides leadership and helps develop leadership skills in reviewers.

Protects and maintains the privacy of associate personnel records, including compensation Required Skills: To perform the job successfully, an individual should demonstrate the following competencies: Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Customer Service - Responds promptly to customer needs; Proactively solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Improves processes, products and services.

Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness; Follows internal quality management processes.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

Planning/Organizing - Prioritizes and plans work activities; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.

Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities.

Education and/or Experience Master's degree and four years’ experience in the field preferred.

Bachelor’s degree in human services or healthcare field, with experience working with people with intellectual or developmental disabilities required.

A minimum of 5 to 7 years of experience in a management role within a relevant industry preferred.

If you match the requirements for this opportunity and believe you have the experience and talent to succeed in the role, we need to hear from you!

Established in 2010, @Orchard LLC, also known as, Talent Orchard has an exceptional reputation, providing staffing solutions to time-sensitive, talent scarcity issues to deliver better talent management ROI.

Our specialty lies in the critical area of program talent acquisition and resource management, not in one narrow skillset, but across many areas of technical and functional delivery.

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