Senior Manager, Digital Product - Post Purchase

The Senior Manager of Digital Product Management is a strategic leader responsible for attracting, retaining, and developing top talent, focused on assessing customer needs and inspiring cross functional product teams to find the fastest way to achieve value around those needs. The Senior Manager, DPM focuses on proactively guiding and executing the delivery of business value to drive sales, improve efficiency, and improve customer sentiment through the production of quality products.

The Senior Manager, DPM is accountable for driving and executing the vision and development of the e-Commerce digital product roadmap across multiple classes of trade. Within their designated product function, this role oversees the entire product lifecycle from concept to launch, guiding cross-functional teams including engineering, development, UX Design, Marketing, and Sales to value-driven outcomes. They set priorities for the squads, make appropriate digital product tradeoffs, guide in-depth business reviews, communicate and present across all levels of the organization, support cross-functional product teams, and measure success of initiatives.

This role is responsible for managing our Post Purchase workstream of our e-Commerce solution and requires a customer-centric mindset, strong analytical and technical acumen, and the ability to navigate complex and fast-paced environments. The Senior Manager, DPM is a proactive problem-solver and a visionary thinker, understanding how to scale digital products in order to unify disparate sites within Cardinal Health. The Senior Manager of Digital Product plays a critical role in driving the company’s digital transformation, enhancing user experience, and achieving growth targets, all while ensuring alignment with the overall business strategy.

RESPONSIBILITIES

Strategy and Planning

Drives the overall product vision and strategies through an understanding of customer and stakeholder needs to provide Cardinal Health customers with an unparalleled customer experience in regard to buying and operating with our organization

Applies domain expertise to provide thought leadership and translate vision into action to drive business growth

Collaborates across the business to create alignment between products to provide a seamless user experience

Understands financial and business impact of proposed product updates and activities within the product portfolio, prioritizes updates to support the broader PSS roadmap, and allocates funding across the products

Identifies goals, metrics, and appropriate analytics to measure the performance of the product and its individual features, making recommendations to refine product based on learnings

Looks across product teams and feature sets with a focus on alignment, dependencies, and end-to-end customer experience flows

Contributes to and makes recommendations for strategic plans of the key objectives in a timely and fiscally responsible manner

Participates in and influences the development of enterprise technology roadmaps

Supports and nurtures strategic vendor relationships, recommends ways to influence vendors that align to portfolio and enterprise strategic objectives

Delivery and Execution

Drives product development by reviewing performance and directing work efforts of product teams to ensure products are aligned with company, stakeholder, and customer priorities

Documents, reviews, and validates to meet quality and change control standards

Understands company goals and KPIs to deliver value against them

Anticipates and resolves issues within or across product teams that may impair teams from delivery of a product in order to meet strategic, financial and technical goals

Receives and prioritizes incoming requests from business partners and stakeholders balanced against business strategy, product vision and user needs

Provides guidance on design of products while balancing dependencies and integration within other products across the business

Reviews and analyzes product metrics to inform strategic and tactical product decisions

Makes suggestions to drive operational excellence, create internal customer satisfaction, and meet operational metrics

Identifies potential risks and challenges in the product development process, proactively developing mitigation strategies and solutions to keep projects on track.

Leadership & Management

Provides leadership, mentoring, and coaching to develop a team of product managers, fostering a culture of collaboration, innovation, and excellence

Proactively anticipates challenges and opportunities, guiding teams to success through clear communication and problem-solving, with a passion for fostering a collaborative and productive environment.

Attracts, retains, and develops top talent to build a world class Product Management Team

Conducts annual and quarterly reviews, reviewing individual development plans and providing performance feedback

Drives and fosters collaboration with team members (Dev, UX, Ops, Sales, etc.) to drive value, identify, and resolve challenges

Advocates for the end user and stakeholder by associating with the product, empathizing with and understanding user needs

Works with the product team to assess progress, disseminate lessons learned, and understand next steps

Manages cross-functional team and stakeholder expectations to execute product strategy

Educates stakeholders requesting work to determine priority based on tangible benefits and/or user experience

Guides junior team members in strategy, alignment, analysis, and execution tasks

Participates in and contributes to learning activities around modern software design and development core practices

EXPERIENCE

10+ years of experience in eCommerce Product Management, Digital Transformation, agile product management or a related function preferred

Mastery of working as a Product Manager in a modern software development-based environment and overseeing multiple products

Mastery of modern software development product management practices and agile methodologies, specifically within digital transformation, test driven development, and continuous deployment

Mastery of working in a fast paced, fluid environment where priorities shift on a regular basis

Proficiency in communicating with and influencing functional and technical team members at multiple levels within an organization

Mastery of working as part of a collaborative, cross-functional, modern software design and development team

Proficiency in creating, prioritizing, and accepting user stories

Proficiency in conducting user research and testing to understand needs

Mastery of identifying goals, metrics and analytics to measure product value

Proficiency of conducting competitive research and analysis

Proficiency in guiding more junior team members through Product Management fundamentals in a professional setting

Proficiency in managing and growing team members in a professional setting

5+ years Agile SDLC experience preferred

Experience partnering with and managing third party eCommerce partners (Adobe, HCL, Coveo, Verint)

Jira and/or Confluence experience

Bachelor’s Degree preferred, MBA preferred

SKILLS AND COMPETENCIES

Balances Stakeholders: Anticipates and balances needs of multiple stakeholders

Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems; extreme attention-to-detail and ability to juggle multiple projects in a fast-paced, dynamic environment

Proactive Leadership Skills: Proactively anticipates challenges and opportunities, guiding teams to success through clear communication and problem-solving, with a passion for fostering a collaborative and productive environment.

Organizationally Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. Ability to understand and discuss technical concepts, schedule tradeoffs, and negotiate opportunistic new ideas with technical and non-technical partners

Business Insight: Applies knowledge of business and market to advance organization’s goals within product vision and roadmap; applies business and financial acumen consistently in product development

Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives

Communicates Effectively and Interpersonal Skills: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences

Customer Focus: Builds strong customer relationships and delivers customer-centric solutions

Customer Instincts: Strong instincts and judgment for when Product is “customer-ready” and will deliver value

Resiliency and Situational Adaptability: Adapting approach and demeanor in real-time to match the shifting demands of different situations

Attracts Top Talent: Attracts and selects best talent to meet current and future business needs

Builds Effective Teams: Builds strong teams that apply diverse skills and perspectives to achieve common goals

Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives

Develops Talent: Develops people to meet their career goals and the organization’s goals

Cultivates Innovation: Creates new and better ways for the organization to be successful

Anticipated salary range: $103,500 - $147,900

Bonus eligible: Yes

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Access to wages before pay day with myFlexPay

Flexible spending accounts (FSAs)

Short- and long-term disability coverage

Work-Life resources

Paid parental leave

Healthy lifestyle programs

Application window anticipated to close: 04/30/2025 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

20158034