Sales Account Manager

Every day, CivicScience gathers opinions from millions of consumers on thousands of topics that provide high-velocity insights to leading brands such as Apple, Microsoft, Bank of America, McDonald's, and T-Mobile. If there's a question critical to the marketing strategy of the Global 2000, CivicScience has the data.

Overview

CivicScience improves data-driven advertising across the open Web through the use of responsibly sourced, high-quality audience segments, without dependence on third-party cookies. We are seeking a dynamic Sales Account Manager to join our Advertising team and report to our Director, Client Engagement.

This role focuses on nurturing client relationships, driving upsell opportunities, and delivering compelling performance decks that weave data-driven insights, campaign findings, and actionable recommendations into a cohesive story. The ideal candidate is an analytical thinker with a knack for storytelling, strong client-facing skills, and a passion for leveraging ad tech to achieve business goals.

Key Responsibilities

Sales Strategy

Collaborate with ad sales to create inspiring, tailored proposals and pitches

Understand client need to develop strategies that showcase our ad tech's value

Track proposal outcomes to refine future strategies

Stay up-to-date on ad tech trends and competitors for cutting-edge approaches Client Relationship Management

Serve as the primary contact, building trust and long-term client partnerships

Conduct regular client check-ins and quarterly reviews with performance insights

Translate client needs into customized advertising solutions

Address concerns quickly to ensure high satisfaction and retention Upselling and Revenue Growth

Identify upsell/cross-sell opportunities to drive revenue

Work with Director of Client Engagement to maximize client investment Performance Analysis & Storytelling

Create data-driven decks with campaign insights and actionable recommendations

Analyze data to track KPIs, identify trends, and optimize campaigns

Use research and brand lift studies to enhance client value Collaboration & Support

Partner with internal teams for seamless campaign execution

Share client feedback to inform product and strategy development

Develop templated materials (case studies) to scale solutions Qualifications & Experience

6+ years in account management within the ad tech industry, including a proven track record of managing and growing client accounts

Consultative approach to client management with a focus on solving challenges and driving value

Strong analytical skills with the ability to interpret complex data and translate it into actionable insights

Exceptional communication and presentation skills with experience crafting compelling narratives through performance decks

Background in marketing research, brand lift studies, or ad campaign measurement, a plus

Superior organizational and time management skills

Proficiency in Google Workspace products, Hubspot, Salesforce, and other ad tech Benefits & Expectations

Join a company that values innovation and creativity that's working with cutting-edge ad tech, influencing major business decisions, shaping the future of advertising, and making a real-world impact. Benefits include:

Company paid medical, dental, and vision premiums for you and your legal dependents

Company paid life insurance plus short- & long-term disability coverage

Flexible spending accounts for medical and dependent care

Employee assistance programs

Unlimited PTO

401(k)

Travel and educational opportunities This is a remote (work from home) role with flexibility, autonomy, and a preference for candidates in the Eastern Time Zone.

Working at CivicScience

CivicScience has a vibrant, high-energy work culture with ambitious, innovative, and forward-thinking team members. Our three business units - Media Partnerships, CivicScience Intelligence, and Advertising Solutions - work together to fuel CivicScience's goals and objectives.

We've been recognized for our work in the Inc. 5000, Pittsburgh Top Workplaces 2022, Pittsburgh Business Times Fast 50, GRIT Top 50 Innovative Supplier, Pittsburgh Technology Council's Tech 50 (winner), and Mental Health America’s Bell Seal program (Gold winner, 2024 & 2025).

More about CivicScience

CivicScience is a consumer analytics and advertising platform. Our proprietary, always on, data collection engine captures over 1M survey responses daily, creating the most dynamic, real-time understanding of consumer wants, needs, and intentions in a constantly changing world. Powered by our premium media partnerships, our attitudinal database helps brands and media companies retain and grow existing customers while reaching and acquiring new ones.

Our clients use CivicScience's unique dataset to inform advertising, communications, product, and financial strategies that drive superior business outcomes. Join the conversation.