Chief Operating Officer

Chief Operating Officer (COO) – Dynamic Leadership Role in the Roofing Industry

Position Location: PNW

Are you a strategic and hands-on leader with a passion for operational excellence? We are seeking an experienced Chief Operating Officer (COO) to join our growing company in the Construction Trades. This role requires a proactive leader with 10+ years of executive-level experience who can drive efficiency, enhance profitability, and cultivate a strong, values-driven culture. Candidates with prior experience successfully scaling a company is also needed.

Key Responsibilities:

Executive Leadership:

Serve as a member of the Executive Leadership Team, contributing to strategic planning and execution.

Play a pivotal role in defining and executing strategic initiatives that align with our company vision and long-term goals.

Leverage prior experience in scaling businesses to drive sustainable growth and expansion.

Implement systems to improve operational excellence, accountability, and alignment throughout.

Operational & Financial Management:

Optimize gross profit efficiency across departments, ensuring operational effectiveness and cost control.

Implement and hold all operations personnel accountable to activity KPI’s.

Analyze business operations to identify areas for improvement and implement process enhancements to maximize profitability.

Oversee the management and performance of projects to ensure budgets and actuals are aligned.

Sales, Marketing, and Customer Experience Oversight:

Direct the entire customer acquisition and fulfillment pipeline to drive revenue and brand reputation:

Lead Generation: Oversee marketing efforts, customer relationship management, and brand reputation strategies.

Lead Conversion: Ensure effective estimating and sales processes to optimize conversion rates.

Client Fulfillment: Streamline procurement, project management, field operations, and project closeout to guarantee client satisfaction.

Customer Satisfaction: Maintain high levels of customer experience through continuous process improvement and engagement strategies.

Human Resources, Training & Talent Development:

Lead and develop a high-performing workforce by overseeing recruitment, training, performance management, and employee engagement initiatives.

Foster a culture of accountability, innovation, and professional growth within the organization.

Develop and implement training and development programs to enhance employee skills, leadership capabilities, and overall organizational effectiveness.

Work with Human Resources team to ensure HR policies and labor regulations to mitigate risks and enhance workplace morale.

Ideal Candidate Qualifications:

10+ years of leadership experience in operations, preferably within construction or a related trade.

Proven experience in strategic planning, operational management, and team leadership capable of achieving company vision benchmark to reach $100M in revenue within 8 years.

Strong analytical skills with a focus on profitability, efficiency, and process improvement.

Hands-on leadership style with the ability to mentor, inspire, and hold teams accountable.

Deep understanding of safety regulations, risk management, and liability insurance loss runs.

Exceptional communication and relationship-building skills to effectively collaborate with stakeholders at all levels.

Experience with marketing, sales optimization, and customer experience strategies.

Proven track record in scaling businesses, managing rapid growth, and implementing scalable operational processes.

Strong ability to drive organizational structure, accountability, and process improvements.

Experience in B2B and B2C operations and working on the trades side of contracting is highly valued.

Passion for company culture, employee development, and driving organizational growth.

Why Join Us?

Be part of a growing company with a strong vision for expansion that values innovation and leadership.

Work in a collaborative and energetic environment where your impact is tangible.

Competitive compensation package, benefits, and career growth opportunities.

Enjoy the beautiful Eastern Washington & Northern Idaho regions, with a supportive work-life balance.

If you are a driven leader ready to take on a dynamic COO role in a thriving company, we want to hear from you! Apply today and help us build a future of excellence in the trades.

If this sounds like the right opportunity, please send your resume to: or call me at (ext 768).