Program Manager - Exam & License Operations

Program Manager - Exam & License Operations

note: this role is hybrid onsite approx 3 days per week in Davidson, NC

Everblue is seeking a dynamic and experienced Program Manager to lead our examinations line of business. This role offers an exciting opportunity to manage and grow a crucial segment of our operations.

Overview:

As the Exams Business Manager, you will oversee the entire examinations business unit, including account management for approximately 20 clients, new client onboarding, and business development initiatives. You'll collaborate with internal teams, coordinate with physical exam centers, and lead a small team of exam proctors.

Key Responsibilities:

Manage and nurture relationships with existing clients, ensuring high satisfaction and retention

Develop and implement strategies to expand our client portfolio

Oversee new client setup and onboarding processes

Coordinate effectively with Everblue's technology and customer service teams

Manage operations with physical exam centers

Lead and mentor a team of exam proctors

Communicate with proctors and client representatives to resolve exam candidate rule violations.

Execute contracts, utilizing shared company resources efficiently

Assume full P&L responsibility for the examinations business unit

Identify and pursue new business opportunities Qualifications:

Proven experience in business management, preferably in the education or certification sector

Strong project management skills

Excellent communication and interpersonal abilities

Demonstrated success in business development and account management Attributes:

Meticulous attention to detail

Patience and persistence in achieving goals

Empathy and critical thinking to solve problems and improve processes for customers

Looks ahead to potential future problems and diffuses them in advance

Ability to navigate complex bureaucracies effectively

Strategic thinking and cleverness in stakeholder management

Adaptability and resilience in a fast-paced environment

At Everblue, we're committed to driving innovation and excellence in training and certification. Join our team and make a significant impact on our growing examinations business.

About Everblue:

Everblue has a rich history of empowering community action agencies through our innovative weatherization training programs. We've been at the forefront of educating and equipping professionals with the skills they need to improve energy efficiency and sustainability in their communities. Our mission extends beyond training-we're dedicated to modernizing organizations by automating workflows, enhancing efficiency, and fostering long-term client success. As an IT and customer service extension, we partner with clients to break away from traditional models and drive meaningful change.