Application Support Coordinator

Application Support Coordinator - National Accounts

Who you'll work with:

Join the powerhouse electrical distributor in the construction industry! At Loeb Electric, we're more than just a distributor we are the driving force that keeps innovation illuminated and businesses powered. We pride ourselves on being dedicated to our values:

People: Encouraging the success of our people.

Trust: Building relationships among ourselves, customers, vendors & other partners.

Commitment: Continuously striving to deliver high-quality, measurable results.

Innovation: Providing ideas & solutions for our customers. Who we're looking for:

The Application Support Coordinator will support the Application Engineer in meeting National Account customer needs with an electrical distribution solution to be provided by either Eaton or ABB (formerly GE). They will focus on ensuring all deliverables are executed with the highest standards supporting the growth of the customer's business through order entry, system navigation, excellent communication, and electrical distribution equipment knowledge. This position is full-time, based in Columbus, OH and reports to the Manager, Materials Team.

What you will be doing as a key player on our dynamic team:

Partners with Application Engineer to build skills in one-line layouts and application of equipment, wiring diagrams and schematic development, component selection, and verification of applicable codes and standards.

Build priorities based upon guidance from Application Support Lead and / or Application Engineer, as well as provided project timelines.

Discuss first level escalations with Application Support Lead.

Completes order entry and management of electrical distribution orders across National Accounts as well as any other assigned administrative task.

Supports post order issues, displaying effective communication internally and externally throughout the cycle.

Cross-functionally collaborates with team members to provide a superior customer experience, ensuring timelines and goals are met.

Prioritizes project execution and is responsible for resolution of all escalations, troubleshoots, and proactively eliminates account challenges within their scope of responsibility. Asks for assistance as needed for complex issues and ensures manager is advised of challenges.

Can effectively navigate existing information in systems and asks questions to fully understand client's needs.

Partner with Application Support Lead and Application Engineer to understand pricing expectations.

Utilizes several internal and external technologies for data entry.

Navigation of Eclipse to understand inventory levels, following the best practices as outlined through Standard Operating Procedures.

Meets set timelines for quote compilation and delivery, submittals, and proposals, under the direction of the Application Support Lead and Application Engineer, engaging Sales Executives, and Account Managers as needed.

Completes electrical construction takeoffs and drawing assessments with accuracy, under the direction of the Application Engineer.

Interfaces with multiple client-specific web portals to access data, drawings, and provide responses as needed.

Responsible for other duties as assigned.

Maintains ethical, cooperative customer relationships consistent with company image, mission, vision, and values. Experience:

Basic knowledge of electrical distribution systems.

2+ years of electrical distribution solution planning experience.

Experience in distribution.

Experience working with Fortune 100 companies. Core Competencies:

Excellent communication and collaboration skills.

Accepts feedback and adapts to business needs.

Demonstrates accuracy and attention to detail in work.

Responsive to changing priorities and direction.

Organized and able to prioritize multiple tasks while meeting deadlines.

Analytical skills to assess material demand forecast and inventory management.

Proactive problem solver.

Provides superior customer experience. Technical Skills:

Experience in reading wiring diagrams.

Basic knowledge of electrical design standards.

Proficient in Microsoft Office suite, especially Excel.

Data entry and navigation. Education:

Bachelor's Degree (Engineering, Electromechanical, Mechanical, Industrial, or similar preferred) or associate's degree in engineering.

High School Diploma or GED required. Nice to have:

Epicor Solar Eclipse experience.

BidMan (Eaton) and Empower (ABB) experience.

EEO and Accommodations

Loeb Electric is an equal opportunity employer committed to fostering an inclusive, diverse, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

Loeb Electric also considers qualified applicants with criminal histories in accordance with legal requirements. We welcome and encourage applications from individuals with disabilities. Reasonable accommodations are available throughout the selection process-please inform our Talent Acquisition team if you require accommodations during the interview process.