Ecommerce Fulfillment Specialist

Job Description

Salary: $15 - $17/hr DOE

Weekend Fulfillment Specialist

Summary: We are seeking a detail oriented and hardworking individual to join our team as an e-commerce fulfillment specialist. In this role you will be assisting with the accurate and timely fulfillment of all online orders and helping ensure all customers have and excellent experience transacting with Yellow Dog online. If you have or would like to learn a great deal about flies and fly-fishing gear for both fresh and saltwater this position is for you!

Responsibilities:

Pick products from the retail floor and back stock for online orders in an efficient manner to ensure timely fulfillment

Package products neatly and in both a visually appealing and secure arrangement to avoid damaged goods in the shipping process

Display excellent communication skills to help customers with any questions or concerns they have when purchasing gear online and to relay proceedings to the rest of the team.

Handle all customer inquiries, concerns, and requests in a prompt and professional manner, striving to resolve all issues to the customers satisfaction

Direct customers through the return process by adhering to company return and exchange policies.

Maintain a clean and organized work area

Assist with unpacking merchandise shipments and keeping products stored in an appropriate manner.

Stay up to date with product options, specifications, and availability to best assist customers.

Qualifications:

Flexible schedule with weekend availability

Vast fly fishing gear and fly knowledge both local and destination is preferred but not necessary.

Detail-oriented and attentive to accuracy when processing online orders

Ability to work both independently but also as a part of the fly shop team.

Strong organizational skills with the ability to multitask and prioritize responsibilities in a fast paced environment.

Previous experience in customer service or online fulfillment

Passion to learn about fly fishing, fly fishing gear, and fly fishing travel

Position Type: Full Time (30-40 hours/week)

Schedule: Thursday - Monday

$15 - $17/hr DOE

Note: The job description provided above is a general outline of responsibilities and qualifications for the role of as a retail shop associate with Yellow Dog. It is not exhaustive and may be subject to change based on the needs of the employer.

Full-time