Call Team Associate

Job Description

Salary: DOE

Answer & make calls to patients to address their needs or issues regarding Savannah Dental.

Respond efficiently & accurately to callers, engage in active listening, explain possible solutions, &

ensure that patients feel supported & valued.

o Note all important details of conversation in notes.

Fill out Pink Sheets thoroughly when talking to new patients/leads & track in spreadsheet.

Call patients to confirm their appointments 3 days out.

o Utilize all communication platforms available (call, email, Weave) until patients can be

reached.

Call patients that are due for cleanings, make notes for tracking & follow up.

Make calls off of Recall

Fill hygiene openings.

Check messages before breaks/leaving & call back all patients

Follow Tower scripts & tools to provide the best communication and customer service.

Follow up on Simplifye

Participate in training & other learning opportunities to expand knowledge & skills.

Adhere to all company policies & procedures.

Other duties as assigned by Call Center Lead

Required Skills/Abilities:

Exceptional customer service & active listening while multitasking

Excellent verbal & written communication skills

Friendly, positive attitude

Comfortability using several different technological-based programs & tools

Full-time