Client Success Manager - Digital Marketing

Job Description

Client Success Manager

We’re looking for a proactive, relationship-driven professional account manager with a passion for driving client success. This role requires excellent strategic thinking and top-notch communication skills—focusing on fostering strong client relationships and ensuring smooth account management. If you’re not just looking to run campaigns but to nurture partnerships, inspire clients, and grow alongside the team, this is your opportunity to make an impact.

As a Client Success Manager, you’ll lead strategic partnerships and oversee the development and execution of tailored digital marketing strategies. You'll be the primary point of contact for key accounts, building strong relationships, anticipating needs, and ensuring our clients’ goals are met. You’ll proactively bring actionable recommendations, performance reports, and growth opportunities to clients, while collaborating with internal teams to execute and optimize strategies.

Key Responsibilities

Client Communication & Account Management:

Be the primary point of contact for key accounts, building and maintaining strong, long-lasting relationships.

Understand client goals, anticipate needs, and deliver solutions that align with their business objectives.

Proactively address concerns and challenges, offering solutions while ensuring internal teams are aligned to meet client expectations.

Ensure clients receive exceptional service by managing expectations and following through on recommendations.

Client Strategy & Growth:

Collaborate with cross-functional teams to create and refine digital marketing strategies (SEO, paid advertising, social media, etc.) tailored to each client's unique needs.

Use data and performance metrics to evaluate account health, identify opportunities for growth, and offer actionable recommendations.

Regularly present strategy updates and performance reports to clients, ensuring clear communication and fostering opportunities for ongoing partnership growth.

Team Collaboration & Leadership:

Share insights and industry trends to contribute to the agency’s overall strategy and enhance client account management.

Support internal teams by maintaining alignment and providing the necessary context to execute and optimize client strategies effectively.Position Details

Job Type: Full-Time

Schedule: 8-hour shift, Monday–Friday

Salary: $65K - $75K

Location: Phoenix, AZ 85027 (must commute or relocate before starting)About CyberMark

CyberMark is a full-service digital marketing agency serving franchise brands and small businesses. Our team specializes in creating scalable, effective search and social campaigns backed by industry-leading technology. We thrive on innovation, teamwork, and delivering exceptional results for clients of all sizes.

Full-time