Branch Operations Specialist

Job Summary

Job Description

APPLICATION DEADLINE: MAY 12, 2025

What is the opportunity?

In this role you are the centre of expertise for the branch operations, risk and specific regulatory compliance functions, ensuring process/controls are in place and are being followed. You will also be primarily responsible for distributing out of orders to the appropriate sales/service professional for completion, following to ensure tasks are completed, and escalating to Branch Manager, Manager, Financial Solutions as appropriate and keeping the Regional Operations Office and Operations Enablement Coach up-to-date

What will you do?

You will manage the branch generic email box and multiple reporting sites, distributing actions to the appropriate Sales and Service Professional, ensuring all are completed on-time

Between yourself and Branch Manager, you are responsible for ensuring the Unit Administration Reference Guide (UARG) activities are completed on-time. You are the primarily contact with the Operations Specialist Support (OSS) team

You assist the Branch Manager in ensuring all operational request from the ROO office and other departments are completed accurately and on-time

You hold regular sessions at branch huddles and Sales/Service meetings, ensuring all Sales and Service Professionals are aware when and how to complete operational activities

You support the branch by maintaining a high level of Client Experience, either through Retailing or Welcome desk coverage, generally during lunch time

You are a RBC digital ambassador using, educating and demonstrating to our clients and employees, RBC’s Access and Convenience solutions

Take ownership of client concerns at first point of contact applying the “Make it Right” principles, ensuring the problem resolution case/tickets is logged on our complaints handling systems/ application/tool where applicable for easy follow up and resolve ensuring clients are informed about RBC’s complaint handling process

What do you need to succeed?

Must-have

Three (3) years Personal Banking experience

Proven customer service and operations acumen with a track record of success in a client-focused, target-driven performance culture

Leadership skills for self and others, innovative, impact & influence

Multi-tasking, problem-solving and team working skills

An aptitude for listening, establishing rapport and finding the right solutions for customers

An interest in mobile and digital devices and an ability to help clients navigate through self-serve application

Nice-to-have:

Diploma or Associates Degree in Banking or a related field

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

Leaders who support your development through training and coaching, and invest in your continued learning and commitment to building long term careers

Ability to make a difference and lasting impact

Work with a dynamic, collaborative, progressive, and high-performing team

Job SkillsCritical Thinking, Data Administration, Detail-Oriented, Groupware Administration, Insurance Policies, Insurance Regulatory Law, Office Tools, System Applications, Teamwork, Web-based Facilities and Tools

Additional Job Details

Address:LEEWARD HIGHWAY:VENETIAN ROAD SETTLEMENT

City:Venetian Road Settlement

Country:Turks and Caicos Islands

Work hours/week:38

Employment Type:Full time

Platform:PERSONAL & COMMERCIAL BANKING

Job Type:Regular

Pay Type:Salaried

Posted Date:2025-02-25

Application Deadline:2025-05-13

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

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