Senior Systems Engineer

Job Description

Astute Technology Management is a fast-growing company focused on providing superior managed IT services to Small and Medium sized Business customers throughout Central and Southern Ohio. Our vision is to provide exceptional IT support and network security to clients throughout the Eastern United States. We are a customer service focused organization that provides cybersecurity solutions, outsourced IT support and network management. We take pride in the unrivaled service that we offer to our customers. Our proven reputation for comprehensive network security and extraordinary help desk support has been built through years of dedication.

**This position is on-site in our Columbus, Ohio office. Hybrid option available after 60 days of employment.

Minimum Requirements

5 to 10 Years of experience in network and server management with proven examples of increased technical responsibility

Minimum 2 years help desk experience

Excellent problem-solving skills with a focused team approach as this is an escalation position for Tier I and II Technicians

Self-Motivated

Experience resolving desktop/laptop issues and advanced network issues

Experience with Windows 10/11 and Windows Server OS

Experience with Hyper-V and VMWare, Microsoft Azure, 365 Admin, SharePoint and Exchange Online and SQL

Comfortable interacting with customers, working independently and multi-taskingPreferred Qualifications

Bachelor of Science in Information Technology or related field

Comp TIA A+, Network + and Security +

CCNA

Microsoft 365 Platform CertificationsDuties and Responsibilities

Planning and implementing network infrastructure builds and changes

Planning and implementing migration services for clients

Configuring and deploying firewalls, switches, access points and related hardware

Troubleshooting complex network and server issues

Help Desk Related by opening, working and closing help desk tickets

Respond to incoming support calls and emails

Mobile Device, desktop and laptop support

Install/Configure/Troubleshoot Windows OS, Server OS and Virtualization and MacOS

Migrate User Data

Licenses and Registrations

Valid driver's license

Physical Demands

While performing the duties of this job, an individual is regularly required to talk and hear. The person must occasionally lift and/or move up to 50 pounds. The individual is frequently required to stand, walk, sit, drive a vehicle and use hands and fingers to handle or feel, and reach with hands and arms. The person must have good close and distance vision, be able to distinguish color and focus easily. The person may be required to climb up and down tall ladders, several flights of stairs and use elevators. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Benefits Package

Financial assistance for ongoing professional development and training

100% paid employee health insurance premiums

100% paid AD&D, STD and LTD

Low-Cost Dental and Vision Plans

Flexible PTO and Flex Time Scheduling

Mobile phone allowance

Team lunches and outings

Retirement savings with company match. Fully vested on hire.

Full-time