Manager, IT - Change & Configuration Management

Manager, IT – I&O Change and Configuration Management

Job Band

B13

What’s on the Menu:

This role is for the Infrastructure Change and Configuration Management team. The IT Change and Configuration Manager is responsible for overseeing the processes that ensure IT changes are implemented efficiently, securely, and with minimal disruption to operations. This role will manage the evaluation, approval, and execution of changes to IT systems, applications, and infrastructure, ensuring alignment with organizational policies and business goals. Additionally, they will oversee configuration management, maintaining accurate records of IT assets, systems, and dependencies to support effective planning, troubleshooting, and compliance.

The Main Ingredients:

Act like an owner - Accountable for overall success of Change and Configuration management

The ability to work in a fast paced, end-user focused environment

Troubleshoot various application and infrastructure issues including Business process related concerns

Strong leadership, collaboration with cross-functional teams

A focus on risk management and continuous improvement

Change Request evaluation

Change Implementation planning and prioritization

Post Change Implementation review

Configuration identification, control and tracking

Baseline management, audit, verification and version control

Integration with Service Management

Stakeholder coordination

Compliance and security

Process standardization

Enhancements and automation

Recipe for Success: Apply now if this sounds like you!

Experience and Knowledge:

Self-starter with high levels of drive, energy, resilience and a desire for professional excellence

Extensive direct experience managing people and processes across large, complex teams - leading across geographically and culturally diverse locations

Demonstrated understanding of and influencing of business and IT strategy

An ability to work effectively in a matrix organization is essential

Previous experience working in Change and Configuration management

Skills:

Experience in ServiceNow specific to CMDB

Deep and creative problem solving

Experience implementing a CMDB or Change Management environment

Strong leadership and high sense of accountability

The ability to work in a management capacity and a level of understanding of technical infrastructure

Strong administration, reporting, financial, and organisational skills

Strong written and verbal communication skills

We hope to find you a seat at our table!

Instructions: Describe the work schedule with specified start and end times of the shift and describe any scheduling nuances that are required (rotating shifts, weekend/holiday, etc.).

This job description is not designed to cover or contain all duties or responsibilities that are required of the role. Duties or responsibilities may change or be added with or without notice.

Location(s)Mexico City - Antara Tower A - 5th Floor - Local Office

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.

R-92589