Operations Manager

"EVERYONE IS FAMILY IN OUR HAUS"

Company Vision

Bringing family and friends together to have fun and create memories.

Mission

The Operations Manager is a key leadership position to drive efficiency, service excellence, and operational growth across the Pool and Ski division. They will oversee and optimize the service, installation, and inventory aspects of these departments and will identify opportunities for process improvement to enhance customer satisfaction.

Hours: 7:00am - 5:00pm with occasional Saturdays

Pay: $75,000 - $90,000/year

Outcomes

Successful candidates will:

Direct the pool service and install processes through collaboration with the Pool/Spa on-site project manager, ensuring effective and timely communications with external service providers, vendors, and customers

Assist in overseeing parts and inventory, ensuring optimal stock levels and minimizing shortages and overages

Lead and develop teams, holding employees accountable to performance standards and facilitating smooth day-to-day operations

Identify opportunities to improve efficiencies in service and inventory management. For example, optimizing job routing and managing labor hours for the pool division; budgeting labor cost, lease ski sales and fitting processes for the ski shop

Work closely with teams to ensure timely, high-quality service to every customer

Set expectations, monitor performance, and support training and development initiatives

Collaborate with other departments to align goals and strategies

May occasionally travel to and represent the company at regional or national trade shows

Supervisory Responsibilities

This position supervises the Pool/Spa Project Manager, Parts Manager, and Service Advisor, as well as the Retail Store Managers and Buyers. Responsibilities include making hiring recommendations; instructing and training in work methods; planning, scheduling and assigning work; checking and approving work; evaluating performance; and recommending disciplinary actions regarding unsatisfactory employees.

Qualifications

High school diploma; Associate’s or Bachelor’s degree desirable

3-5 years management and operations experience in a related field (e.g., construction, logistics, retail, pool/ski, or other service industry)

Inventory management and parts experienceCompetencies

Excellent interpersonal and communication skills with ability to foster strong relationships with customers and team members

Strong leadership skills to inspire and lead high-performing teams

Ability to adjust to changing priorities through efficient and productive planning and organizing

High attention to detail and persistence to get things done correctly without derailing a project timelinePhysical and Environmental Conditions

Talking and hearing, walking and sitting, using hands to grasp, and reaching with arms/hands, are required.

No exposure to adverse environmental conditions; work is performed in a typical office environment.

Periodic car travel between store locations is required