Content Developer

About MasterControl:

MasterControl Inc. is a leading provider of cloud-based quality and compliance software for life sciences and other regulated industries. Our mission is the same as that of our customers to bring life-changing products to more people sooner. The MasterControl Platform helps organizations digitize, automate and connect quality and compliance processes across the regulated product development life cycle. Over 1,000 companies worldwide rely on MasterControl solutions to achieve new levels of operational excellence across product development, clinical trials, regulatory affairs, quality management, supply chain, manufacturing and postmarket surveillance. For more information, visit

SUMMARY

We are seeking a highly skilled Content Developer, or Technical Writer, to join MasterControl’s Integrated Education team in the Customer Experience organization. This role is pivotal in facilitating documentation workflows by connecting our content authoring systems through APIs, creating sophisticated technical documentation for developers and highly technical audiences, and managing product releases for content teams. The ideal candidate will blend exceptional writing abilities with deep technical knowledge and API integration expertise. This position is fully remote.

CORE RESPONSIBILITIES

Documentation and content development

Partner with product and engineering teams to translate complex technical concepts into accessible documentation (e.g., help files, academy courses, release notes)

Create clear, accurate, and comprehensive technical documentation targeted to developers and technical users

Develop and maintain API reference materials, integration guides, and developer-focused content

Understand product release documentation and cadences, and support content teams to ensure timely delivery

SYSTEMS MIGRATION AND INTEGRATION

Leverage and integrate content authoring systems via APIs to streamline documentation workflows

Apply AI tools and automation to enhance content creation, translation, and management processes

Build and maintain documentation for internal and external system integrations

Create workflow-driven content and innovative information architecture solutions

TECHNICAL SKILLS AND KNOWLEDGE

REST APIs, SOAP, and related web service technologies

Experience with API documentation tools and frameworks

Knowledge of programming languages (JavaScript, Python, etc.)

Documentation-as-code approaches and version control (e.g., Git)

Content management systems and documentation platforms

AI applications in content workflows (automation and translation tools)

Experience with translation management tools

Software development methodologies and engineering practices

Understanding of content design thinking

Understand the impact of education in software adoption

Experience with: Skilljar, ServiceNow, Pendo, Jira/Atlassian suite

Structured authoring and content reuse strategies

Background in developing templates and automation scripts

PROFESSIONAL EXPERIENCE AND QUALIFICATIONS

Bachelor's degree in Technical Writing, Computer Science, or related field (or equivalent experience)

3+ years experience writing technical documentation for developer audiences

Previous work in SaaS or enterprise software documentation preferred

Excellent communication skills with ability to explain complex technical concepts clearly

Detail-oriented with strong problem-solving abilities

Self-motivated with ability to work independently

PHYSICAL DEMANDS AND WORKING CONDITIONS

Ability to operate a computer and work at a desk for extended periods of time.

Ability to communicate effectively in writing, in person, over the telephone and in e-mail.

Ability to work non-standard hours and travel as required.

Why Work Here?

#WhyWorkAnywhereElse?

MasterControl is a place where Exceptional Teams come together to do their best work. In fact, hiring Exceptional Teams is a core value of ours. MasterControl employees are surrounded by intelligent, motivated, and collaborative individuals. We like to call it #TheBestTeamOnThePlanet.

We work hard to develop and challenge our employees' skillsets, recognize their contributions, encourage professional development, and offer a one-of-a-kind culture. This is why we say #WhyWorkAnywhereElse?

MasterControl could be your next (and last) career move!

Here are some of the benefits MasterControl employees enjoy:

Competitive compensation

100% medical premium coverage (yes, you read that right!)

401(k) plan with company match

Generous PTO packages that increase with tenure

Schedule flexibility

Fitness clubs (you get paid to have fun and be active!)

Company parties and employee recognition programs

Wellness programs (free Fitbit, gym membership and athletic shoe reimbursements, etc.)

Onsite physician and massage therapist

Innovation center and gaming rooms at the office

Dental/vision plans

Employer paid life insurance policy

Much, much more!

Applicants must be currently authorized to work in the United States on a full-time basis.

The US base salary range for this full-time position is $80,000 - $90,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

MasterControl is an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact or call and ask to speak with a member of Human Resources.

Equal Opportunity Employer, including disability and protected veteran status