Credit Analyst (B2B Collections)

Job Summary:

The Credit Analyst manages the full scope of collections for assigned accounts to ensure payment is received on a timely basis.

Job Duties:

Reviews past due accounts receivables daily for assigned accounts

Manages collection activities, including, but not limited to, phone communications to customers to secure payment for assigned accounts and adjusting payment terms and/or schedules

Assesses and determines appropriate next steps in addressing delinquent accounts in an effort to establish a resolution involving satisfactory terms for all parties involved

Documents the results of collection calls, and communicates progress of accounts to principals, engagement team and regional finance on a timely basis

Interacts with key members of firm and client management to resolve billing disputes and service issues

Reviews Dunn & Bradstreet reports to make a determination on accounts that require continued attention and focus due to poor credit history patterns with the firm and/or other vendors

Analyzes stagnant accounts, and determines the need for escalation to a Finance Manager or Director for further action

Utilizes firm best practices to implement process changes to rectify service issues, including, but not limited to, recommending changes to customer payment terms or developing billing schedules based on a client's cash flow

Other duties as required

Supervisory Responsibilities:

N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

High School Diploma or equivalent, required

Associate's or Bachelor's degree in Accounting, Business Administration, or Finance, preferred

Experience:

Two (2) or more years of credit / collections field experience, required

Prior commercial (B2B) collections experience, preferred

Professional services firm experience, preferred

License/Certifications:

N/A

Software:

Proficient in the use of Microsoft Office Suite, required

Other Knowledge, Skills & Abilities:

Excellent verbal and written communication skills

Strong customer service skills

Basic negotiation skills

Ability to work in a demanding environment

Capable of effectively analyzing and resolving issues and questions in a professional manner

Ability to successfully manage multiple projects with an attention to detail while working independently

Knowledge of firm's collections procedures

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

National Range: $46,000 - $57,500

Maryland Range: $46,000 - $57,500

NYC/Long Island/Westchester Range: $46,000 - $57,500

All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability, protected veteran status, or any other classification protected by law.