Client Operations

Benefits Offered: Health Spending Account

Employment Type: Full-Time, Immediate Start

Location: Calgary, AB (Hybrid)

Compensation: $50-70k

Do you believe that operational excellence drives client confidence? We sure do and are looking for a Client Operations Specialist who believes this too. Specifically, someone who can maintain critical day-to-day functions while skillfully managing the unexpected challenges that arise in our dynamic environment.

About This Role

As an integral member of our Operations team, you'll ensure seamless coordination between our internal departments, technology partners, and valued clients. Your attention to detail and client-focused approach will directly impact our service delivery excellence.

As Advantus360 continues to grow strategically in the cybersecurity landscape, this position is ideal for someone who thrives when developing improved processes and implementing effective solutions. You will bring a technical aptitude and exceptional interpersonal skills to our collaborative environment.

Our Foundation:

Core Values: Honesty, respect, excellence, the golden rule, and curiosity guide every decision we make.

Cultural Commitments: We prioritize people, ethics, collaboration, appropriate humour, trust, and accountability in all our relationships.

Work-Life Balance: We recognize that sustainable performance requires meaningful time away from work.

Innovation: Fresh perspectives drive our progress—we actively encourage team members to contribute ideas that enhance our service offerings.

Hybrid Work Environment: Our approach combines in-office collaboration with remote flexibility, emphasizing accountability regardless of location.

Performance Excellence: As a focused organization, each team member directly impacts our success and client outcomes.

Key Responsibilities:

Sales Support: Partner with our sales team to manage the renewal process through order validation, distributor/client communication, quote generation, and opportunity tracking.

Client Renewal Coordination: Serve as the primary point of contact for product and license renewals, working closely with sales to deliver timely, accurate renewal information.

Support Services Management : Qualify and triage incoming support requests, ensuring proper routing to our technical specialists.

Operational Administration : Process sales orders and assist with critical operational tasks that require precision and attention to detail.

Marketing Support: Execute targeted marketing initiatives, assist with event logistics, and maintain budget tracking for marketing activities.

Digital Presence Management: Update website content and maintain social media engagement consistent with our brand standards.

Client Experience: Provide responsive, professional interaction through phone, email, and digital channels while gathering insights for continuous improvement.

Vendor/Partner Administration: Maintain documented relationships with technology partners, distributors, and suppliers, serving as an effective liaison.

What Sets Successful Candidates Apart

Client-First Mindset: Excellence in client communication is non-negotiable. You understand that responsiveness and professionalism directly impact trust.

Meticulous Organization: You can confidently manage multiple priorities across different domains without losing critical details.

Continuous Improvement Drive: You actively seek knowledge, embrace challenges, and consistently raise the bar for yourself.

Communication Excellence: Your written and verbal communication demonstrates clarity and professionalism that builds confidence with both colleagues and clients.

Quality Focus: You recognize that in cybersecurity operations, precision matters. Small details can have a significant impact.

Self-Direction: You take ownership of tasks and drive them to completion, whether working independently or collaboratively.

Beneficial Experience:

Background in multi-functional, client-facing roles

Customer service excellence, particularly in technology environments

Familiarity with enterprise sales cycles

Experience with hardware or licensing renewal processes

Help desk or technical support background

Financial operations experience (particularly with QuickBooks)

Digital marketing or event coordination

Proficiency with Microsoft 365 productivity tools

About ADVANTUS360:

Advantus360 is an IT Security Solutions organization offering professional services and resale of best of breed IT Security products. We support organizations seeking to manage rapidly changing technology requirements, growing threats, and an industry short on resources.

As an equal opportunity employer, our hiring practices ensure that we respect Human Rights and diversity using non-discriminatory recruitment and selection. Advantus360 hires based on “best fit” for the job. Our organization fosters a culture of equality, compassion, and cooperation.