Manager, Digital Product

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Job Summary

The Digital Product Manager is responsible for building, developing, and managing digital product roadmaps. This role is tasked with understanding and executing the strategic direction of our digital platforms and ensuring the product vision, objectives, and key results are met. This role partners with Technology, Marketing, and Sales teams to align on a product plan that meets our vision and prioritizes value for our guests. In this role, you will often present recommendations to peers and senior leaders.

Essential Functions

Execute the product strategy, including vision, objectives, and key results for digital products, which may include mobile applications, e-commerce booking experiences, and content/CMS for our digital properties.

Working with key stakeholders across the organization to define and deliver on the product roadmap by prioritizing feature requirements and user stories into an agile backlog.

Find insights and opportunities using data, primary and secondary research, market analysis, user feedback, and technology trends.

Use data and technology to hypothesize, test, execute, and report across multiple on-platform campaigns and strategies.

Advise key stakeholders in Marketing, Technology, Creative, Sales, and Executive Management on strategies to meet corporate objectives using marketing technology.

Support the deployment of new technology adoption across the enterprise.

Lead cross-functional teams to execute on the roadmap.

Partner with the Technology team to manage future requests and updates using agile methodologies.

Prepare compelling presentations to communicate progress, complex concepts, and other key updates to diverse audiences.

Manage and negotiate the scope and budgets with vendor partners.

Provide leadership in influencing internal processes.

Ensure monitoring tools are implemented on relevant systems.

Aid in project management, hiring, and onboarding new team members.

Other duties as assigned. Competency

Education: Bachelor's degree in a relevant field of study

Skills & Experience:

2 - 5 years of experience in product management, e-commerce, or product delivery

Ability to work independently and build consensus within a cross-departmental team

Experience managing internal resources, agencies, and digital products in-house or through agencies/consultancies

Understanding of digital processes, testing tools, and web analytics

Strong business judgement, strategic thinking, and decision-making skills; ability to identify, prioritize, and articulate the highest impact initiatives

Proven track record of leading the successful implementation of multiple digital projects in a fast-paced, agile environment

Knowledge of user experience and design principles. Working to advance knowledge of Jira/Confluence, MS Project, Smartsheet, or other agile project management tools

Leisure, Travel & Tourism industry experience is a plus.

Occasional travel as needed.

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.