Customer Service & Data Entry Specialist

The Contract & Data Entry Clerk will enter and verify all temporary and permanent commercial contracts and service level transactional changes for the branches. Cancel all permanent commercial customers, enter information related to seasonal commercial customers, and adhere to the processes of transmitting the information to and from the branches. All work supervised and reviewed by Specialist II and Supervisor. Will support CDE Specialist II, Corporate Customer Specialist and CDE Supervisor.

Key Responsibilities:

• Daily entry of all temporary contracts and service level changes.

• Requires verification of orders previously entered by other CDE Specialists, set by published guidelines.

• Initiate and monitor customer delivery work orders.

• Initiate and monitor customer service request work orders.

• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders.

• Comply with all company policies, procedures and directives from supervisors.

• Perform other duties and responsibilities as required or requested by management.

• Must be able to work overtime on an as- needed basis.

• Must provide dispatch coverage during breaks and vacations. Travel may be requested as well.

• Provide excellent customer service and professionalism to all customers via telephone, email, or via the web.

• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.

• Answer incoming and make outgoing customer telephone calls.

• Receive and resolve, within established guidelines, customer questions and concerns.

• Monitor, resolve, document, and report all customer complaints.

• Track customer information and concerns and enter data into database.

• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.

• Maintain temporary account files.

• Work with supervisors to ensure that all missed stops and special pick ups are completed daily.

• Provide timely and accurate information regarding missed stops or other customer concerns.

• Key all new/temporary accounts into Tower system and verify in system.

• Scan all contracts into system and maintain records of them.

• Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.

• Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.

Requirements:

• High School Diploma or GED required.

• One year of related experience and/or training.

• Excellent ten-key and data entry skills required.

• Must have working knowledge of Microsoft Office, Excel, Word and Outlook.

Knowledge, Skills and Abilities:

• Must be detailed oriented.

• Ability to communicate effectively with internal and external customers.

• TOWER knowledge a plus.

• Knowledge of the waste industry preferred.

Physical/Mental Demands:

• Ability to stand, walk, sit, use hands and fingers, reach, talk and hear.

• Visual Requirements: include close vision, peripheral vision and ability to adjust focus.

• May be required to work more than 40 hours per week.

Working Conditions:

• Work in indoor office environment 95% of the time.

• Noise level is usually moderate.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact

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