Patient Experience Rep, Part Time

RESPONSIBLE FOR:

Serves as a liaison between the organization, patients, and patients; relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

MINIMUM EDUCATION REQUIRED:

High school diploma or equivalent required.

MINIMUM EXPERIENCE REQUIRED:

One year of experience in a healthcare or medical office area position requiring interaction with healthcare patients, physician offices and or multiple hospital departments.

MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:

None.

ADDITIONAL QUALIFICATIONS:

2-3 years working with complex customer service situations preferred.

Two year college or Associates Degree with an emphasis in Social and Behavioral Science or Public Relations related field preferred.