Relationship Manager

About Us

Waste Harmonics Keter is a full-service waste and recycling management company operating on a national platform. As a national environmental services provider, we manage 1400 client programs and work with over 2500+ providers nationally. Our team is made up of real estate, financial, and environmental professionals that understand the complexities of commercial and municipal properties and the unique challenges they present. We specialize in developing value-based solutions to implement and maintain the most efficient, sustainable, and economical solution for each individual property's waste stream.

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Exciting News: Keter Environmental Services and Waste Harmonics have united to create a powerful force in environmental solutions. Join our dynamic team to be a part of this new era in sustainability.

Comprehensive Benefits Package

Competitive Compensation

Annual Bonus Plan at Every Level

Continuous Learning and Development Opportunities

401(k) Retirement Savings with Company Match; Immediate Vesting

Medical & Dental Insurance

Vision Insurance (Company Paid)

Life Insurance (Company Paid)

Short-term & Long-term Disability (Company paid)

Employee Assistance Program

Flexible Spending Accounts/Health Savings Accounts

Generous Paid Time Off (PTO), Including birthday off, community volunteer hours and a Friday off in the summer

7 Paid Holidays

Job Purpose

The Relationship Manager is responsible for developing and managing client relationships to drive revenue, enhance retention, and ensure customer satisfaction. This role serves as the primary point of contact for key corporate clients, aligning business objectives, resolving escalated service concerns, and identifying opportunities for growth and sustainability initiatives. This is a fully remote role and incumbent may be located anywhere within the U.S.

Duties and Responsibilities

People

Client Relationship Management Develop long-term partnerships with clients to foster loyalty and trust.

Team Collaboration & Mentorship Work cross-functionally and support junior team members in professional growth.

Culture & Engagement Promote a culture of inclusion, transparency, and collaboration.

Operations

Service Delivery Oversight Ensure smooth execution of contract fulfillment and customer expectations.

Performance Monitoring Analyze data and reports to identify trends and drive improvements.

Issue Resolution & Risk Mitigation Lead proactive problem-solving and escalation management.

Stakeholder Management

Cross-Functional Collaboration Work with Finance, Legal, Operations, and Sales to align business objectives.

Client Advocacy Represent customer needs within the organization to ensure service excellence.

Senior Leadership Communication Engage executives and key stakeholders to drive strategic initiatives.

Strategy

Revenue Growth & Expansion Identify opportunities to increase service offerings and account profitability.

Market & Industry Insights Leverage trends to anticipate business shifts and adjust strategies accordingly.

Sustainability & Innovation Support environmentally sustainable initiatives as part of business development.

Performs other duties as assigned.

Qualifications

Education & Experience:

Bachelors degree preferred, High School Diploma with professional experience will be considered.

57 years of experience in sales, account management, or a similar client-facing role.

Proven ability to manage a portfolio of corporate accounts, drive revenue growth, and increase client satisfaction.

Strong experience in customer engagement, service delivery, and performance reporting.

Experience with contract renewals, financial analysis, and sustainability initiatives.

Proficiency in CRM tools such as Salesforce.

Excel proficiency required

Knowledge & Skills:

Customer relationship management strategies and best practices.

Contract management and financial analysis related to account performance.

Industry trends, particularly in environmental sustainability and waste management.

Effective communication and negotiation techniques.

Business operations, including finance, legal, and service delivery alignment.

Competencies:

Customer Focus Builds strong customer relationships and delivers customer-centric solutions.

Manages Complexity Analyzes multiple sources of information to solve problems efficiently.

Decision Quality Makes sound and timely decisions that keep the business moving forward.

Drives Results Consistently achieves goals even under challenging circumstances.

Collaborates Works effectively with others to meet shared objectives.

Persuades Uses compelling arguments to influence outcomes and secure commitment.

Situational Adaptability Adjusts approach based on changing client needs and business environments.

Work Conditions/Physical Requirements

Home office environment. Noise level is moderate.

Ability to work after normal business hours as needed.

Up to 30% travel required.

Compensation details: Yearly Salary

PI99226174fe3f-

Full Time