ICT Business Analyst

We are hiring at ValPay for an ICT Business Analyst to join our team in Australia!

We are seeking a highly skilled ICT Business Analyst to bridge the gap between business needs and technology solutions while driving enterprise-level sales growth. This hybrid role involves analyzing business processes, identifying technological solutions, and working closely with key stakeholders to improve efficiency. Additionally, the candidate will be responsible for managing and expanding relationships with enterprise clients, ensuring revenue growth and strategic partnership development.

Here is a little window into our company: ValPay, the payment processing arm of Valsoft, operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical integrated payment processing solutions across multiple verticals. By implementing industry best practices, ValPay delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

Our motto is "Be Humble, Stay Hungry!"

The successful candidate will be based anywhere in Australia working in a remote work model!

What your day will look like:

ICT Business Analysis Responsibilities

Work closely with clients and internal stakeholders to understand business objectives, processes, and technical needs

Identify opportunities for process improvement and develop solutions aligned with business goals

Develop and document functional and technical specifications, business requirements, and workflows

Analyze data and prepare reports to support decision-making and optimize business processes

Collaborate with software development teams to ensure technical feasibility and alignment with business needs

Conduct risk analysis and provide recommendations for minimizing business risks

Lead requirements-gathering sessions, stakeholder interviews, and user testing processes

Assist in the implementation and integration of IT systems, ensuring seamless transitions and efficiency improvements

Develop user manuals, training materials, and conduct training sessions for end-users

Stay up-to-date with industry trends, emerging technologies, and best practices in ICT and business analysis

Develop and maintain strong relationships with enterprise clients to understand their needs and provide tailored solutions

Identify and pursue new business opportunities within key accounts to drive revenue growth

Collaborate with marketing, product, and technical teams to develop sales strategies and pitches

Negotiate contracts, pricing, and service agreements to secure long-term partnerships

Track and report sales performance, pipeline growth, and client engagement metrics

Serve as the main point of contact for enterprise clients, ensuring high levels of satisfaction and retention

Represent the company at industry events, conferences, and client meetings to build brand awareness and market presence

About You:

Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience)

Proven experience in business analysis and stakeholder relationship management

Strong analytical and problem-solving skills with a data-driven approach to decision-making

Excellent communication and stakeholder management skills

Ability to document technical and business requirements clearly and concisely

Proficiency in business process modelling, data analysis, and reporting tools

Experience working with CRM and ERP systems is a plus

Ability to work independently and manage multiple projects simultaneously

Strong negotiation and contract management skills

Willingness to travel as needed to meet with clients and stakeholders

Australian citizen or permanent resident with the required qualifications and experience

Why Join Us?

Opportunity to work at the intersection of technology and business strategy

Exposure to high-profile enterprise clients and projects

A dynamic, fast-paced work environment with career growth opportunities

Competitive compensation and benefits package

If you are a results-driven professional who enjoys problem-solving, relationship-building, and making a tangible impact, we invite you to apply for this exciting role!

For information about ValPay, please visit our website at www.valpay.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.

Please note that only Australian citizens or permanent residents with the required qualifications and experience will be considered for an interview or further assessment.