Telecom Analyst

Join the Team at First Cash as a IT Telecom Analyst

The Telecommunications Analyst reviews telecommunications bills for payment using Microsoft Access databases and Excel spreadsheets and maintains procedures on bill reconciliation. The Analyst will work closely with telecommunications vendors through daily correspondence, project management, and orders. The Analyst will maintain inventory on all telecommunication lines and perform other duties as assigned.

Essential Duties & Responsibilities

Reconcile bills for payment using Microsoft Access Databases.

Create reports in Excel Spreadsheets.

Coordinate ordering, installation, and disconnections.

Maintain company phone and cellular phone inventory and procedures by upholding policies, maintaining records, ordering, coordinating, and installing phones, and investigating all billing issues.

Log problem calls and resolutions. Coordinate problem escalation to other IT staff and vendors. Communicate resolution to appropriate IT staff and system users.

Maintain all voice-related documentation such as vendor contact lists, circuit inventory, and line inventory in SharePoint and other systems.

Maintain contracts and notify IT Operations Manager well in advance of contract expirations.

Minimum Requirements & Qualifications

Expert level in Microsoft Access and Microsoft Excel.

Strong analytical and problem-solving skills.

Knowledge of standard computer software packages to provide data for analysis by department manager.

Demonstrate verbal and written communication skills to provide quality customer service to company personnel.

Strong work ethic, attention to detail, and quality conscious.

Ability to prioritize and successfully manage multiple tasks in a fast-paced team environment.

Strong organizational skills.

The right candidate must be self-motivated and able to work in a fast-moving environment.

Must be a team player and have excellent customer service skills.

Candidates must be able to work independently with minimal direction or supervision, perform tasks under deadlines, and manage shifting priorities.

Must be able to lift a minimum of 50 lbs.

Bonus Skills:

Bilingual in Spanish.

SharePoint experience.

Power BI experience.

Telecom/IT related terminology.

About FirstCash Holdings, Inc.

FirstCash Holdings, Inc. is the leading international operator of pawn stores and a premier provider of technology-driven point-of-sale payment solutions, both dedicated to serving cash- and credit-constrained consumers.

With over 3,000 pawn stores across 29 U.S. states, the District of Columbia, and Latin America—including Mexico, Guatemala, Colombia, and El Salvador—FirstCash offers a diverse selection of pre-owned jewelry, electronics, tools, appliances, sporting goods, musical instruments, and more. In addition, our stores provide small, non-recourse pawn loans secured by pledged personal property, offering accessible financial solutions to the communities we serve.

Through our wholly owned subsidiary, American First Finance (AFF), FirstCash also delivers lease-to-own and retail finance payment solutions for consumer goods and services. With a nationwide network of over 13,000 retail merchant partners, we help customers access flexible financing options tailored to their needs.

With a workforce of approximately 20,000 employees across the U.S. and Latin America, FirstCash is committed to excellence, innovation, and financial inclusion. As a recognized industry leader, the company is a proud component of both the S&P MidCap 400 Index® and the Russell 2000 Index®, reflecting our strength and stability in the mark

Join FirstCash and be part of a company that values integrity, customer service, and growth.

Note: The information contained in this description is not intended to be an all-inclusive list of the duties and responsibilities of this job or the skills and abilities required to do the job. Management has the discretion to assign/reassign duties and responsibilities to this job at any time. Duties and responsibilities may be subject to change at any time due to reasonable accommodation or other reasons.

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