Front Desk Clerk

Front Desk Clerk/Barista Position Available

Location: Olentangy Motor Inn & Crimson Cup Coffee & Tea

Position: Full-Time Front Desk Clerk/Barista

Compensation: $15/hour plus tips

Benefits Package

Benefits begin 30 days after start date

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Critical and Accident Insurance

Paid Time Off (PTO)

Hotel Discounts

Job Summary

We are seeking a motivated and friendly individual to join our team as a Front Desk Clerk/Barista. This role involves providing exceptional service to our guests by greeting them, performing guest transactions, and answering phone calls, all while managing the front desk operations. The successful candidate will support the Front Office Supervisor and help ensure that we exceed our guests’ satisfaction.

Specific Duties

Assist in maximizing revenue goals through strategic selling based on occupancy and competition

Efficiently coordinate daily arrivals and departures, including special requests

Adhere to hotel’s cash handling procedures

Maintain a neat and organized front office environment

Communicate daily activities to appropriate departments

Seek guest feedback and resolve problems with management assistance to exceed guest expectations

Respond to and report emergency and security issues to management

Report health, safety, or hazard concerns to the supervisor

Ensure health and safety standards are upheld

Manage front desk operations, including shift reports and cash drops

Attend meetings and training as required

Handle proper key control

Comply with hotel and brand standards

Collaborate with the sales team to maximize revenue opportunities

Familiarize with the PMS system

Be flexible with shift work and cover for absent associates

Continue working until the next shift arrives

Send a daily end-of-shift activity report to the Supervisor and General Manager

Embrace the Mission, Values, and Vision of Indus Hotels

Maintain personal cleanliness and professionalism

Education/Experience

Customer service experience and/or hotel front desk experience preferred

Language Skills

Excellent interpersonal, communication, and customer service skills

Proficient in English for understanding business documents and effective interaction

Customer Satisfaction

Our guests are the heart of our business. Maintaining a positive and professional demeanor is essential for providing a great guest experience. All associates are ambassadors of guest relations and should treat guests and coworkers with respect and courtesy at all times.

Work Habits

Associates should strive to meet and exceed hotel standards in work procedures, dress, grooming, punctuality, and attendance. Adaptability to changes in work procedures and a willingness to learn new skills are important, as is the ability to solve routine problems on the job.

We look forward to your application and hope to welcome you to our team soon.

Compensation details: 15-15 Yearly Salary

PI04deb944f24f-