Customer Solutions Rep

Innova Solutions has a client that is immediately hiring for Customer Solutions Rep

Position type: Full Time Contract

Duration: 3 Months

Location: Vernon Hills, IL OR Las Vegas, NV

Hybrid 10am - 7pm CST (or 8am - 5pm PST)-

As Customer Solutions Rep, you will:

Job Summary & Responsibilities:

The Customer Solutions Representative provides assistance to our customers regarding problems or situations that they are unable to resolve on their own. The Customer Solutions Representative is essential in creating customer loyalty and repeat business by providing world-class service through quick response times and striving to find satisfactory solutions to every customer.

Receiving and resolving incoming calls, e-mails and web chats directly from customers regarding:

Requests for return of merchandise

Damage or lost shipping claims

Order status

Billing or accounts receivable requests

Rescheduling pick up of returns

Managing internal and external E-mail volume and on-line chats

All other issues that pertain to Customer Service

Taking ownership of Customer Service Case requests to resolve customer issues

Follow up with customers regarding issues that cannot be resolved on first call

Communicating professionally and according to quality standards with customers and account managers regarding situations that arise via phone, e-mail, and web chat.

Handling escalated customer issues when necessary

Obtain and evaluate all relevant information to handle inquiries

Working with team to manage daily workflow so that all inquiries are responded to by close of business

Backup returns queue

Excellent written and verbal communication skills with the ability to effectively interact with all stakeholder, especially with customers in pressured situations

Strong typing and data entry skills

Good organizational skills

Effective ability to multi-task in order to handle multiple duties at the same time throughout the day.

Ability to work in a fast-paced environment. This department requires timely resolutions, as customer issues must be resolved quickly and efficiently.

Demonstrated ability to quickly and efficiently resolve customer issues.

Strong creative problem-solving skills to resolve customer situations

Must be able to work independently and in a team-oriented environment

Aptitude to learn new applications quickly and put them into practical use.

The ideal candidate will have:

High school diploma or equivalent and 1 year of customer contact experience and Basic computer product knowledge

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Pushpendra Singh

PAY RANGE AND BENEFITS:

Pay Range*: $16-$18 per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

Named One of America's Best Employers for New Grads by Forbes (2024)

Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)

One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)

One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)

Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)

One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)

AWS Advanced Tier Services Partner with 100+ certifications

Website:

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Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or . Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.