Customer Service Call Center Rep

About Us

Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries – Business Information Group, Certiphi Screening and Truescreen, as well as a sister-company, Fieldprint – we serve the largest and most respected organizations, institutions, corporations, and government entities worldwide.

Vertical Screen is at the forefront of the applicant screening industry. We design innovative technology that delivers accurate, timely results to our clients. Our success begins with our diverse team of kind, collaborative professionals who are passionate about the work we deliver.

Job Description

The Customer Service Representative provides customer support by problem solving and troubleshooting and responding to external or internal user requests via phone, chat or email.

This is an on-site position out of Warminster and we are seeking the shift of Monday - Friday 10am-6pm, 11am to 7pm or 2pm-10pm. This position pays $16hr.

Responsibilities

Provide client support on a wide range of items.

Respond to external or internal user requests for service and determine nature and extent of support needed.

Respond to client issues of all kind via phone, chat and email.

Provide both “Tier 1” and “Tier 2” level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.

Investigate error messages and determine resolution.

Train users in startup, basic, and advanced use of our websites.

Responsible for handling all aspects of incoming communication and working along with other departments for follow up/direction.

Investigate issues to determine the proper department for resolution.

Provide timely and accurate information to incoming client requests.

Process client orders/changes according to established department policies and procedures.

Required Skills

Excellent time management and organizational skills

Proficiency in M.S. Office Suite including Outlook, Word, and Excel.

Communicate well both orally and written.

Must be detail oriented

Must have strong telephone skills

Education

A high school diploma or GED is required.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

Medical, dental and vision coverage with spouse/family coverage options

401K plan with generous company match

Flexible spending accounts

Voluntary insurance coverage plans (life, disability, etc.)

Paid lunch breaks

Paid time off

Paid holidays

Paid training program/ Internal employee development

Overtime options available

Casual dress code

Flexible work schedules

RushBus scheduled service from Septa Bus Route 22 and Regional Rail

Employee referral bonus program

Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.

Regular Full-Time