Referral Optimization Supervisor

Referral Optimization Supervisor

About Us:

Donor Network of Arizona’s mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona’s core values of Positive Energy, Passion, and Eagerness.

Responsibilities:

The Referral Optimization Supervisor will assist with day-to-day operations related to organ referral intake, and referral monitoring to support timely and effective donation conversations.

Daily supervision, training, and performance evaluation of staff.

Responsible for monitoring, maintaining, and developing the call schedule to maximize organ referrals and organ donation eligibility.

Assists in the development of staff training, and all aspects of continued professional development. Timely coaching, feedback, support, and recognition.

Ensures effective utilization and management of phone systems and electronic medical records (EMR) systems.

Builds and maintains collaborative working relationships with all departments to ensure every aspect of the organ donation process supports Donor Network of Arizona’s mission, vision, and core values.

Compiles and evaluates reports to generate statistical feedback on referral data.

Assists with development of department strategies.

Provides back-up coverage to staff as needed.

Ensures all policies and procedures are in compliance with regulatory standards.

Establishes and maintains a department culture consistent with DNA’s Core Values and in providing consistently positive work experience for all staff.

Analyzes complex issues effectively and develops well-reasoned solutions; uses data to measure and analyze business performance, manage risk, and make decisions.

Qualifications:

Associate degree or equivalent experience

3 years OPO experience or relevant clinical field

1 year in a supervisory, educator, or lead role

Strategic planning experience required

Performance management experience required

Knowledge of Biological Sciences preferred.

Procurement Transplant Coordinator (CPTC) certification a plus

We offer:

Comprehensive health benefits, including medical, dental and vision

Free telemedicine for entire household

Health Savings Account

Retirement savings plan with company matching program and 8% employer contribution opportunity

SmartDollar financial wellness program

Free employee assistance program

Life insurance paid by the employer

Disability insurance paid by the employer

Award-winning employee wellness program

Health premium discount opportunity

Generous paid time off (PTO) policy

10 paid holidays

Tuition reimbursement after one year of employment

Culture of community and work-life balance