Implementation Manager

Job Description

Salary:

You will hire and develop Implementation Engineers and Senior Implementation Engineers and guide them as they embed with customers to deliver exceptional technical implementation and support. The ideal candidate for this role will have experience in setting and assessing key performance metrics, making responsible decisions in ambiguous settings, and delivering results related to technical product implementation and user adoption, in service of retention and renewal.

Scope of Responsibilities:

Hire, train, and lead a team of software Implementation Engineers

Plan and allocate IE resources, monitor progress, and keep stakeholders informed throughout the deployment lifecycle

Develop expertise in Govinis customers, offerings, and data, and support customers as a Govini product and data expert

Proactively drive utilization of the product using targeted training and engagement strategies that drive mission outcomes and analytical insights for platform users

Oversee the execution of user engagement best practices to drive product utilization using targeted engagement strategies

Execute the successful implementation of software and data to Govinis customers and address and solve user needs through the use of Govinis platform and creatively develop solutions to difficult user problems

Develop and implement scalable delivery frameworks and methodologies to ensure alignment between strategic objectives and tactical execution, driving consistency and efficiency across deployments.

Use coding languages (SQL, Python) to conduct technical platform configuration and data integration and provide technical guidance to Implementation Engineers

Capture client feedback, surface user problems, and elicit user needs and workflows to support the evolution of the Govini platform

Collaborate with Govini Engagement Managers and Product Managers to capture market demand for inclusion into Govinis offerings

Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate

Build and manage client relationships Lead execution teams and/or workstreams Help drive and enable renewal and expansion, reduce churn, and drive new business growth through greater advocacy

Provide leadership to a highly motivated and engaged team Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization

Qualifications

Top Secret Clearance

Bachelors Degree or higher

Required Skills:

Strong SQL & Python skills

Expertise in national security, defense policy, federal budgeting, acquisition and procurement processes, government contracting, supply chains, and/or product management for public sector customers

Minimum of five (5) years of experience in customer success, public sector consulting, advisory services, software-as-a-service (SaaS) or subscription-based tools, information services, or data analytics

Minimum of two (2) years of people management experience

Proven excellence in interacting with DoD and/or national security senior leaders Strong written and oral communication skills, including strong presentation skills Knowledge of Federal organizations and functions, e.g. understanding organizational structures, hierarchies, and how to apply software product use cases to target stakeholders

Passionate about leading people and improving processes

Demonstrated aptitude to learn new technical content

Demonstrated excellence in analytical thinking, process development and improvement, problem-solving, communication, delegation, and planning

Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity Proven ability to develop strategies, translate them into initiatives, and track successful delivery

Willingness to work hard, be strategic, and do the right thing for the business

Desired Skills:

Experience in or exposure to the nuances of a startup or other entrepreneurial environment

Masters Degree preferred

remote work

Full-time

Fully remote