Customer Service Representative

About The Organization:

Fusion Technologies, Inc. is a privately held company with global operations and a diverse team of professionals from chemists to engineers. Our core business is formulating specialty chemistry for oil and gas well servicing in conjunction with providing technical support in a fast paced and dynamic environment. In our 15 years of operating, we have grown from serving Canadian clients to international ones.

About the Opportunity

Fusion is currently seeking a full-time Customer Service Representative to join the CSR team in Calgary, AB, Canada. The preferred candidate will be an organized, driven, results-focused professional. Job duties involve working closely with our technical team and accounting department and is responsible for working with our clients and vendors to ensure customer satisfaction.

Primarily your responsibilities will include (but are not limited to):

Order Processing and Logistics Management: Receive documents from customers and initiate logging process in the system, process all documents in accordance with requirements, coordinate cargo availability and arrange pickup and delivery

Customer Liaison: Identify and assess customers’ needs and build sustainable relationships with clients and vendors through open and interactive communication. Keep records of relevant interactions with vendors and customers

Supply Chain Support: Manage inventory and fulfill raw material orders. Coordinate Domestic and International orders and transportation, by Ocean, Air and Land. Track and trace containers and dispatch for drayage, coordinating with trucking companies and warehouses.

General duties: On call rotation for customer support. Filing and general office administrative tasks.

Qualifications

Post-secondary education related to International Trade, Logistics or Business would be an asset

Experience with accounting software would be an asset but not mandatory

Minimum 1 year experience with Supply Chain & Logistics

Comprehensive knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Excellent communication and presentation skills, both written and verbal, with an ability to work well with all levels of the organization

Extremely high attention to detail

Ability to multi-task, prioritize, and manage time effectively

Comfortable in time-sensitive team-based small office environment

Ability to work on call rotation

What We Offer

Industry competitive wages and excellent benefits (including RRSP matching)

Team building events and allowances for continuing education

Paid time off