Strategic Account Executive - Senior Living

Job Description

Overview

Join our PharMerica team! PharMerica is a closed-door pharmacy where you can focus on fulfilling the pharmaceutical needs of our long-term care and senior living clients. We offer a non-retail pharmacy environment. Our organization is in high growth mode, which means advancement opportunities for individuals who are looking for career progression!

The Strategic Account Executive – Senior Living will collaborate with the Account Management team and internal partners, as well as, manage relationships with external customers to drive retention and growth within a large book of business for Senior Living accounts. This individual will be responsible for increasing senior living prescription adoption rates.

What we are seeking:

Bachelor’s degree required

Minimum 5 years of previous experience in customer service or client support role; previous experience with team management in a healthcare, Sr Living, or LTC Pharmacy setting

Previous experience in a project management and client-facing customer service role

Someone who resides in OH, traveling 80%

Our comprehensive benefits include:

DailyPay

Flexible schedules

Competitive pay

Shift differential

Health, dental, vision and life insurance benefits

Company paid STD and LTD

Tuition Assistance

Employee Discount Program

401k

Paid-time off

Tuition reimbursement

Non-retail/Closed-door environment

Responsibilities

• Drives retention and growth of a large book of business across a given team

• Increases adoption rates through corporate initiatives and partnering with Account Management

• Manages C-Suite Relationships and creates internal Pharmerica/ValueMed corporate sponsors with clinical, billing/finance, operations, IT, marketing, etc.

• Engages with the C-Suite, Regional or Facility leadership to discuss Monthly/Quarterly Business Reviews and Pharmacy Optimization Services

• Deploys PharMerica’s advanced, consultative, and strategic approach to account management including the successful implementation and promotion of various corporate initiatives

• Oversees and collaborates with Implementation and Account Management for on-boarding new business for Strategic Accounts

• Oversees client issue escalation process and collaborates with key internal partners, elevating high level issues through the organization for complete resolution

• Reviews Business Plan for all Strategic Accounts monthly with SVP of Senior Living

• Works with other company disciplines to assure that corporate standards are achieved

• Attends client and PharMerica corporate/networking events and conferences

• Conducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards

Qualifications

• Bachelor’s degree required

• Minimum 5 years of previous experience in customer service or client support role; previous experience with team management in a healthcare setting or other business-to-business setting; experience working with corporate clients/C-suite. Pharmacy industry experience is a plus.

• Ability to present to all levels of management; excellent time-management skills; basic computer skills; advanced Microsoft Office proficiency; outstanding problem-solving skills; experience in root cause analysis; able to collaborate cross-functionally; experience working within a team; excellent presentation skills

• Previous experience in a project management and client-facing customer service role; strong background in administrative management with the ability to manage multiple priorities and deadlines at once; strong experience in business would be highly advantageous

Full-time