Security Guard

Job Description

Overview

Company Overview:

Harvard Protection Services is one of the fastest growing, privately owned provider of high-quality security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our People are at the center of our Core Values and as a family organization, “we promote respect and embraces diversity.”

Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees.

Responsibilities

Maintain a professional demeanor while aiding customers, employees, visitors, and guests

Maintain a visible presence in the facility / building assigned

Monitor the environment, with the ability to detect suspicious and unsafe activity

Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests

Greet customers, visitors, staff, tenants, guests in a professional manner always

Answers questions and assists guests and employees in a customer focused, supportive manner

Answer all phones in a professional manner

Permit authorized persons to enter property and monitor entrances and exits

Know the facility / building policies and procedures, and enforce them within the required limits

Perform required patrols of designated areas on foot or in vehicle

Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements

Follow established emergency action planning and procedures

Monitor alarms and systems, as required

Prepare reports on accidents, incidents, and suspicious activities, as directed

The essential duties and responsibilities may differ by customer location assigned

Qualifications

State or municipality mandated security officer licenses

Minimum High School Diploma, GED or the equivalent

Must have reliable means of communication and transportation

Must have a security guard license or be able to obtain one within an acceptable period

Strong interpersonal communication skills and friendly, professional demeanor

Neat and professional appearance

Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.

Write routine correspondence, to include log entries and incident reporting

Previous contract security, law enforcement, military, customer service experience helpful

Part-time