Front Desk/Call Center Receptionist Cannon Drive

Job Description

Pet Palace is a top-rated boarding facility dedicated to providing excellent care and a safe, comfortable environment for pets. We’re looking for a friendly, organized, and customer-oriented individual to join our team as a Front Desk Associate. If you’re passionate about animals and enjoy working in a dynamic environment, we’d love to hear from you!

Responsibilities:

Greet and assist clients with check-in/check-out procedures for their pets.

Answer phone calls, emails, and online inquiries in a professional and friendly manner.

Provide information about services, pricing, and availability to clients.

Maintain accurate records of client and pet information.

Process payments, invoices, and bookings.

Manage appointment scheduling and coordinate any special requests or needs for the animals.

Maintaining a clean environment and general upkeep.

Assist with other tasks as needed (scheduling, data entry, etc.).

Provide exceptional customer service to ensure client satisfaction.

Relay appropriate information to/from clients to groomers, staff, and/or management.

Computer skills: Able to learn our system and other skills needed to effectively navigate our software.

Qualifications:

Previous experience in customer service or administrative roles preferred.

Passion for animals and understanding of their care needs.

Excellent communication and interpersonal skills.

Ability to multitask and manage a fast-paced environment.

Strong attention to detail and organizational skills.

Basic computer skills (knowledge of Microsoft Office or similar software).

Ability to work well independently and as part of a team.

Flexibility with scheduling, including weekends and holidays.

Punctual and reliable

Our ideal candidate is someone who loves dogs! Self-motivated, team-oriented, flexible, hardworking, and can bring high energy, positive, caring, enthusiastic, and a cheery disposition for our clients and their pets.

Candidate should possess a drive for learning new things and self-elevation. Must be able to multi-task, work in a high/fast-paced volume environment, and have great customer service skills.

Pay: $10 - $12/hour

Benefits:

Employee discount

Monthly tips

Flexible schedule

Schedule: Full-time and Part-time availability must be Flexible and reliable

WE OFFER

Day shift 6:50 am - 1:00 pm

Night shift 1:00 pm - 7:00 pm

Weekend availability required**

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Full-time