Customer Service Representative

Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position at Burns Insurance Agency LLC, 500 S Central Ave, Marshfield, WI 54449 ).

Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry experience preferred

Benefits

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Retirement Plan

Evenings Off

Career Growth Opportunities

Tuition Reimbursement

Responsibilities

Process quotations, binders, certificates of insurance, new business, renewals, cancellations, endorsements, and first report of claims as needed.

Maintain complete and accurate files and input necessary data on the company's agency management system

Take premium payments from customers.

Provideexceptional customer service.

Provideon-going support to insurance clients as needed.

Provide support to our Sales staff in obtaining, maintaining, and expanding business

Requirements

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Excellent Communication/interpersonal skills.

Must have ability to multi-task.

Great Customer Service Skills.

Problem-Solving Capabilities.

Works well with other employees and is a team player with a positive attitude.

Must have a Property & Casualty insurance license.

Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

Full-time