Veterinary Customer Service Representative

*WHO WE ARE*

Forever Vets Animal Hospital is a network of privately owned, full-service small animal _and _exotic animal veterinary facilities serving the Jacksonville, Jacksonville Beach, St. Augustine, St. Johns, Nocatee and Orlando areas. Our mission is to provide a happy and fun-filled work environment to our associates, making the highest quality pet care affordable and available all the time, strengthening the human-animal bond, helping associates with professional and personal growth, in turn keeping the pets and people happy forever. We base all of our interactions on our core values of compassion, optimism, growth, respect and confidence.

*OUR STORY*

We are very proud of our veterinary teams; none of this would be possible without them. Dr. Galipalli opened his first animal hospital in 2012 with a mere three employees and a goal of providing quality, compassionate care to every pet and pet owner. When Dr. Galipalli first came to America 16 years ago, he desperately needed to be seen by a doctor. Unfortunately, the doctor nearby had no available appointments and he was forced to go to the emergency room. It was in that moment that Dr. Galipalli knew that he wanted to start a practice that offers same-day appointments, walk-ins, and extended hours so that no pet owner would have to feel the same sense of worry and helplessness.

*TEAM CULTURE*

Coming to a veterinarian office can be stressful for pets and pet owners...it shouldn't be stressful for the care team too. That's why at Forever Vets Animal Hospital, we are proud of our 10 "unicorn" clinics; we strive to maintain psychologically safe environments with supportive teams and leadership, work-life balance, individualized training and education, and the celebration and encouragement of all of our unique abilities and interests.

_We aren't perfect_ - and we don't expect you to be! We are all learning and growing together, every day.

*WHO WE NEED*

As a Veterinary Customer Service Representative, you are the clients’ first contact when calling or visiting the practice, often in a vulnerable time in which the clients and pets need support. You genuinely enjoy working with animals and are able to remain compassionate even when they are stressed or in pain. You remain calm and efficient during a medical crisis. You are well-spoken and approach your job duties in a mature nature. You are well experienced in the teamwork approach and you know how to collaborate with all levels of hospital team members to achieve a common goal. You have excellent communication skills and take pride in your ability to guide clients in their understanding. You love to continue to challenge your abilities and to push your boundaries. You have a positive attitude and assume good intent on behalf of all clients and co-workers.

_Oh, and you enjoy a good snack and mid-shift mini dance party from time to time too._

*WHAT YOU'LL DO*

* Provide compassionate care to patients and clients.

* Maintain positive, cooperative relationships with other employees.

* Conduct oneself in a confident and professional manner at all times.

* Prepare, disinfect and maintain the exam rooms and facility lobby without prompting.

* Answer client inquiries about basic animal care questions and routine procedures.

* Admit patients and handle medical record entries accurately.

* Accurately handle payment transactions.

* Perform physical assessments and accurately record your SOAP notes through EzyVet electronic medical records.

* Maintain a positive lobby area even in the event that there is a client wait time.

* Form bonds with clients and pets through your interactions.

* Maintain an effective veterinarian appointment schedule.

* Answer and handle telephone calls quickly, empathetically, and professionally using a multi-line system.

* Enter and update client and patient information into practice computer software.

* Display high attention to detail when completing computer tasks.

* Receive and relay telephone fax and email messages accurately and promptly.

* Display tact and respect with team members even when busy or hectic.

* Deal intelligibly and pleasantly with clients while doing several tasks at one time.

* Tactfully turn future client phone-shoppers into clients via relationship building and bonding.

* Easily remember client and patient names (and use them to greet!).

* Handle client correspondence including procedure reminds, thank you cards, welcome cards, sympathy arrangement cards, etc.

* Educate clients on all common vaccinations, canine and feline diseases, surgical procedures, medications, preventative care, and diagnostic recommendations.

* Accurately and empathetically explain estimates for procedures and discuss financial commitments with clients supporting hospital financial policies.

* Explain necessary follow-up and home care instructions.

* Know common disease states and alert veterinarians when symptoms change or when concerns arise with waiting patients.

* Assist Veterinary Technicians in patient-care tasks, such as by performing safe patient restraint, nail trims, anal gland expressions, subcutaneous injections, etc.

* Discharge patients based on the veterinarian’s orders, ensuring that patients are well groomed and in a medically appropriate state.

* *Physical Effort*: Work requires lifting and carrying animals (will be assisted by other staff members in lifting animals over 40 lbs). Walks or stands for extended periods or time; frequently works in a bent position.

* *Working conditions*: May be exposed to unpleasant odors, noises and animal feces. May be exposed to bites, scratches and contagious diseases

_To achieve these tasks, you have the following qualifications..._

* Excellent communication skills, both verbal and written.

* Experience in phone customer service.

* Strong customer service and client support experience.

* Ability to handle cash and perform basic financial transactions.

* Optimistic approach to problem-solving.

* High attention to detail.

* Passion for educating others.

* Interest in the medical field, diseases, and processes.

* A love for all animals!

* Multilingual or bilingual abilities are advantageous.

*WHY FOREVER VETS*

* Benefit package that includes Health, Vision and Dental Insurance, Life Insurance, Paid Time Off, 401(k) Matching, and discounts on veterinary care, daycare, boarding and grooming for personal pets.

* Advancement opportunities.

* Tuition sponsorship for your Veterinary Technology Associate's Degree from Penn Foster College (if you would like to become a certified technician!).

* Unlimited continuing education opportunities.

* Participation in community events, fundraisers and donation drives.

* Team bonding events inside and outside the hospital.

* Annual salary raises.

* Involved Practice Managers, on the floor right by your side!

* 4 day work week (enjoy 3 days off!).

* Family feel environment.

* Voluntary overtime opportunities.

At Forever Vets Animal Hospital, we believe in giving the best service to our community in whatever way we can serve. As a Veterinary Customer Service Representative, you are expected to follow the hospital’s mission in providing the best customer service possible to all our clients while performing all previously-stated duties.

_*Salary starting at $15/hr. *__Starting pay is negotiable based upon entering experience. _

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

* 401(k)

* 401(k) matching

* Continuing education credits

* Dental insurance

* Employee discount

* Flexible schedule

* Flexible spending account

* Health insurance

* Health savings account

* Life insurance

* Paid time off

* Professional development assistance

* Uniform allowance

* Vision insurance

Schedule:

* 10 hour shift

* 4x10

* 8 hour shift

* Day shift

* Monday to Friday

* Morning shift

* Overnight shift

* Overtime

* Rotating weekends

Work Location: In person

Full Time