AD/Windows/Cloud Manager (Austin)

WHO WE ARE:

Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is based at 1411 Brazos St, Austin.

TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:

You are a hands-on IT leader to manage the Active Directory (AD), Windows, and Cloud team, while actively contributing to the delivery and support of these services. As a working manager, you will combine technical expertise with leadership responsibilities. The ideal candidate will demonstrate strong problem-solving and analytical skills, adaptability to evolving technologies, and professional, customer-focused communication. The role emphasizes cross-training to build a strong, collaborative team environment and requires close coordination with other IT teams and business stakeholders to achieve goals.

WHAT YOU WILL DO:

The AD/Windows/Cloud Manager (Systems Administrator VI) performs highly advanced and/or supervisory (senior-level) systems administration work for the AD/Windows/Cloud team. Work involves overseeing the maintenance, configuration, and reliable operation of systems, as well as managing system software installations and upgrades. Serves as a technical expert while supervising team members. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

YOU WILL BE TRUSTED TO:

-Perform highly advanced, enterprise-level technical and supervisory work for the AD/Windows/Cloud team.

-Communicate job requirements to employees and evaluate their performance.

Ensure adequate staffing and coordinate schedules to maintain optimal service delivery and continuous operations within the team’s area of responsibility.

-Develop employee skills and build depth of expertise to position unit for technology changes, innovation and staff turnover.

-Monitor and control unit’s functions to optimize efficiency and effectiveness.

-Monitor work in process and actively participate in maintaining and providing input to departmental dashboards.

-Prepare detailed analyses and reports as assigned.

-Lead analysis, planning, design, documentation, and implementation of IT systems, applications, automated processes, and services. Leads installation, configuration, and maintenance activities.

-Lead reviews of system and application availability, performance, and capacity; response to system and application outages and performance issues.

-Conduct performance reviews of servers and applications. Documents and recommends performance enhancements.

-Oversee management of cloud services; customer requests for cloud services; monitoring of cloud services availability; lead troubleshooting, diagnosis, and repair of cloud service issues.

-Oversee management of applications; customer requests for application services; monitoring of application availability; lead troubleshooting, diagnosis, and repair of application issues

-Ensure compliance with all Federal, State, and agency laws, rules, policies, and procedures including IT Handbook and Standard Operating Procedures (SOPs) that govern TWC IT.

-May serve as backup to IT Directors or Managers.

-Maintain a reliable, predictable work schedule, and/or be called upon to work outside of normal business hours to sustain operations or complete urgent assignments.

-Perform other duties as assigned to maintain IT operations.

YOU ARE A GREAT FIT WITH:

-Bachelor's degree related to Information Systems and four years of recent experience leading teams of 6 or more members with operational responsibility for AD/Windows/Cloud services.

-Experience developing and implementing goals for IT teams.

-Proven ability to build and maintain strong relationships, effectively bridging IT and business functions.

-Skilled in analyzing problems, developing solutions, and communicating effectively with both technical teams and non-technical stakeholders.

-Ability to produce and present clear, concise and professional communications and presentations.

-Strong competencies in planning, project management, leadership and organization.

-Knowledge of industry trends, standards, best practices and tools.

-Knowledge of Texas Workforce Commission programs.

YOU QUALIFY WITH:

-Four years of experience in systems administration work.

-Relevant academic credits may be applied toward experience qualifications for this position.

YOU GAIN:

-A Family Friendly Certified Workplace

-Competitive starting salary: $9,200.00 - $9,900.00 / month

-Defined Retirement Benefit Plan

-Optional 401(k) and 457 accounts

-Medical Insurance

-Paid time off, including time for vacation, sick and family care leave

-Additional benefits for active employees can be found at

VETERANS:

Use your military skills to qualify for this position or other jobs! Go to to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:

HOW TO APPLY:

- To be considered, please complete a State of Texas Application for Employment and apply online at or on Taleo.

- TWC is not considering applications from individuals who require sponsorship for an employment visa, including those currently on student or postgraduate visas.

- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

- A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.

Schedule: Full-time

Shift:

Travel: No